Customer Service Associate

2 settimane fa

Rubiera, Italia Nordson A tempo pieno

**Join ARAG S.r.l.**- A Global Leader in Precision Farming Solutions**

ARAG S.r.l. designs, manufactures, and supplies advanced components and systems for crop spraying, weed control, and crop protection, serving the Precision Farming sector. With a strong foundation in research, technological innovation, sustainability, and a people-centric approach, ARAG has become one of the leading global players in agricultural technology.

Founded in 1976 in Rubiera (Reggio Emilia), ARAG is part of **Nordson Corporation**(Nasdaq: NDSN), serving as its Precision Agriculture Division (PAG).
You’ll join a fast-growing, internationally recognized organization committed to excellence, innovation, and collaboration.

**The Role**

As a **Customer Service Associate,**y ou will be part of the **EMEA Customer Service team**, where you will be responsible for managing the entire order fulfillment process, ensuring timely and effective responses to customer requests. Your contribution will be essential to ensuring a positive and smooth experience throughout the sales and after-sales cycle.

**Key responsibilities**
- Manage commercial relationships with assigned foreign customers.
- Collaborate with company departments (production, administration, logistics, and shipping, quality control) to meet customer requests.
- Support the Sales team in the operational management of customers.
- Participate in the organization and management of internal and external company events.
- Enter and monitor customer orders.
- Manage after-sales activities: resolving issues related to shipping, products, complaints, returns, and warranties.
- Ensure proper administrative management and maintaining commercial relationships.
- Independent management of shipments: contacting carriers, preparing documentation (packing lists, customs clearance, non-EEC shipments), invoicing.
- Payment reminders.
- First-level technical support to customers in collaboration with the technical team.

**Requirements**:

- Experience: Minimum of 2-3 years in a similar customer service or order management role.
- Education: Master’s degree in foreign Languages, preferably with a specialization in economics or business.
- Languages: Fluency in English and German is essential. Knowledge of another foreign language is desirable.
- Strong proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
- Familiarity with CRM systems and order processing tools.
- Excellent team collaboration and communication abilities.
- Strong customer focus and results orientation.
- Problem-solving mindset and ability to manage multiple priorities effectively.

**What We Offer**

We offer a stimulating environment where innovation, collaboration and professional growth go hand in hand. Here, you’ll enjoy the stability of a global leader while working in an innovative company that is constantly evolving to meet the challenges of sustainable farming.

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