Implementation & Application Support
13 ore fa
Responsibilities - Incident Resolution: Efficiently drive incident resolution together with Customer and L2 support teams within the Service Level Agreement (SLA) timeframe. - Collaboration: Work closely with customers, partners, and internal departments, acting as Technical Account Manager for your regional portfolio. - Project and Pre-Sales Support: Provide support in various projects and occasionally assist in pre-sales activities. - Testing and Deployment: Participate in and facilitate User Acceptance Testing - UAT as part of release deployment. - Communication: Maintain effective communication channels with all involved parties to ensure smooth operations. - System Log Review: Review logs from Hotel Property Management Systems (PMS) and Retail Point of Sales (POS) databases. - Payment System Troubleshooting: Troubleshoot together with L2 teams issues related to payment systems across hotel and retail environments, including payment gateways, and escalate to partners when necessary. - Performance Measurement: Measure and improve the end-to-end performance of Global Blue’s payment-related services against agreed SLAs and business targets. Main KPI’s - Service Level Agreement (SLA) Compliance: Percentage of services meeting or exceeding SLA targets. - Implementation Completion Rate: Percentage of implementations completed on time and within scope. Competencies - Business Acumen: Solid understanding of card payment flows and financial transaction handling. - Merchant Acquiring Knowledge: Solid knowledge of merchant acquiring processes. - Hotel Experience: Experience in hotel & hospitality is a plus. - Collaboration Skills: Proven experience in working with software development teams or outsourcing contractors. - Payment Gateway Solutions: Advanced understanding of payment gateway solutions, including tokenization and e-commerce. Skills - Essential Skills: Language, IT, and behavioural skills are crucial for the recruitment process. - Strategic and Analytical Thinking: Demonstrates strategic thinking with an entrepreneurial spirit, strong analytical and problem-solving abilities. - Customer Orientation and Innovation: Actively seeks innovative ways to improve processes and user experience. - Requirement Translation and Communication: Ability to collect, clarify, and translate business requirements into documentation and conceptual design, with excellent verbal and written communication skills. - Presentation and Collaboration: Strong presentation skills, ability to engage audiences, and effective collaboration with others to reach mutually agreeable outcomes. - Independence, Teamwork, and Time Management: Ability to work independently and as part of a team, with effective time management skills and ability to meet deadlines. - Positive Attitude and Multicultural Communication: Possess a "can do" attitude and positive outlook, with the ability to communicate effectively in a multicultural, multinational environment and mobilize cross-functional high-performance teams. - Flexibility: Prepared to travel regionally and willing to work outside office hours.
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Senior Application Support Engineer
2 settimane fa
Gallarate, Italia Global Blue A tempo pienoJoin to apply for theSenior Application Support Engineerrole atGlobal Blue2 weeks ago Be among the first 25 applicantsDirect message the job poster from Global BlueNature and aim of the positionGlobal Blue, a leading provider of payment card processing services and a subsidiary of the Global Blue Group, a leading provider of Global Tourist Tax Free...
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Senior Application Support Engineer
9 ore fa
Gallarate, Italia Global Blue A tempo pienoJoin to apply for the Senior Application Support Engineer role at Global Blue 2 weeks ago Be among the first 25 applicants Direct message the job poster from Global Blue Nature and aim of the position Global Blue, a leading provider of payment card processing services and a subsidiary of the Global Blue Group, a leading provider of Global Tourist Tax Free...
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Business Application Pm
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Gallarate, Italia irca Group A tempo pieno**Purpose of Position**: Management Infor ION Support for development and implementation of IT projects in the Application field **Description of main Activities/Responsabilities**: - Proactively manage workflows and data traffic to/from the enterprise ERP - Manage data interfaces for integrating third-party business systems with enterprise ERP - Identify...
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Gallarate, Italia Adhr A tempo pienoIl nostro Cliente è una software house specializzata nella fornitura di soluzioni software personalizzate per aziende operanti in diversi settori. In vista dell’ampliamento del proprio team, siamo alla ricerca di un: Application Support Specialist Siamo alla ricerca di un Tecnico Applicativo con esperienza diretta nell’utilizzo dei software...
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Gallarate, Italia Adhr A tempo pienoIl nostro Cliente è una software house specializzata nella fornitura di soluzioni software personalizzate per aziende operanti in diversi settori. In vista dell'ampliamento del proprio team, siamo alla ricerca di un:Application Support SpecialistSiamo alla ricerca di un Tecnico Applicativo con esperienza diretta nell'utilizzo dei software AVEVA/Wonderware,...
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Gallarate, Italia Irca Group A tempo pienoIT Application Specialist Company: IRCA Group is a leading international B2B provider of semi-finished ingredients for the bakery, pastry, and gelato markets.Our products cater to independent producers as well as large food manufacturers.We produce chocolate, decorations, creams, inclusions, pastry mixes, gelato ingredients, and other bakery/pastry...
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It Application Specialist...
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Gallarate, Italia Medium A tempo pienoCompany: IRCA Group is a leading international B2B provider of semi-finished ingredients for the bakery, pastry, and gelato markets.Our products cater to independent producers as well as large food manufacturers.We produce chocolate, decorations, creams, inclusions, pastry mixes, gelato ingredients, and other bakery/pastry essentials.Headquartered in Italy,...
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Gallarate, Italia Global Blue A tempo pienoA leading payment processing provider is seeking a Senior Application Support Engineer in Gallarate, Italy.This role involves providing technical support for core payment applications, managing application support tasks, and collaborating with various teams.Candidates should possess at least 3 years of L2 application support experience and a university...
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Gallarate, Italia Global Blue A tempo pienoA leading payment processing provider is seeking a Senior Application Support Engineer in Gallarate, Italy. This role involves providing technical support for core payment applications, managing application support tasks, and collaborating with various teams. Candidates should possess at least 3 years of L2 application support experience and a university...
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IT Application Specialist
2 giorni fa
Gallarate, Italia Medium A tempo pienoCompany: IRCA Group is a leading international B2B provider of semi‑finished ingredients for the bakery, pastry, and gelato markets. Our products cater to independent producers as well as large food manufacturers. We produce chocolate, decorations, creams, inclusions, pastry mixes, gelato ingredients, and other bakery/pastry essentials. Headquartered in...
