Guest Relations Agent

1 giorno fa
Firenze, Italia STARHOTELS Tempo pieno
Starhotels is an Italian private hospitality group leading in upscale, upper-upscale & luxury segments. With 30 hotels located in the heart of the most attractive Italian destinations, as well as in London, Paris, and New York, its room count exceeds 4.200 Posizione: Join Starhotels and become part of the Front Office Team as Guest Relations Agent at our Hotel Helvetia & Bristol_ _in the heart of Florence. As the main contact between hotel and guests, you’ll guide them to have a fantastic stay with a perfect service experience. Your responsibilities include:
- Being the key point of contact for our guests, efficiently responding to Guest inquiries and providing information and assistance.
- Welcoming every guest with authentic and genuine hospitality, setting the tone for their stay.
- Handling check-in, check-out activities as well as other related tasks.
- Efficiently managing guest messages and requests.
- Staying updated about hotel services, guest needs, and special events.
- Managing the VIP interactions, assuring prompt and effective service delivery and follow up.
- Ensuring lobby and Front Desk standards and safety compliance.
- Adhering to policies and procedures when working front of house equipment and property management systems. Requisiti: Exceed expectations revealing:
- A unique personality and a true passion for hospitality.
- Familiarity with Opera PMS for efficient operations.
- Excellent communication skills.
- Ability to anticipate and resolve challenges and complaint resolution finesse.
- A commitment to delivering a high level of customer service.
- Impeccable grooming standards.
- Versatility in handling various work scenarios.
- Enthusiasm when being assigned to both individual and team-oriented tasks.
- Mastery of the local area, enhancing guest experiences.
- Hotel products and services prowess. Embrace global diversity by speaking:
- Italian
- fluently
- English
- fluently
- Additional languages are a plus. Altre informazioni: Unlock a world of benefits including:
- Stylish uniforms with complimentary laundering.
- Exclusive discounted stays within the group.
- Discounts with our partners.
- Ticket Restaurants for delightful dining. Embrace growth with:
- Exceptional career advancement opportunities through our Performance Management Program.
- An attractive compensation package based on your experience.
- The chance to be a part of an ambitious, caring organization.
- Join us to shape your outstanding career_

  • Guest Relations Agent

    4 giorni fa

    Firenze, Italia Marriott International, Inc Tempo pieno

    **Additional Information** **Job Number**26060734 **Job Category**Rooms & Guest Services Operations **Location**The Excelsior a Luxury Collection Hotel Florence, Piazza Ognissanti 3, Florence, Tuscany, Italy, 50123 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management ** Our jobs aren’t just about giving guests a smooth...

  • Guest Relations Internship

    3 ore fa

    firenze, toscana, Italia Hosco.com Tempo pieno

    Company Description About Collegio alla Querce, Auberge Collection Collegio alla Querce, Auberge Collection is a hilltop Italian retreat - once a cherished educational institution - and the only hotel in the city of Florence that provides sweeping vistas of both Florence's historic town center and the rolling hills of Tuscany. Offering unmatched views of the...

  • Guest Relations Internship

    3 giorni fa

    Firenze, Toscana, Italia Hotel Domani Tempo pieno 7.800 € - 10.000 € Contratto

    Company Description About Collegio alla Querce, Auberge Collection Collegio alla Querce, Auberge Collection is a hilltop Italian retreat - once a cherished educational institution - and the only hotel in the city of Florence that provides sweeping vistas of both Florence's historic town center and the rolling hills of Tuscany. Offering unmatched views of the...

  • Luxury Guest Relations Intern — Elevate Guest Experiences

    3 giorni fa

    Firenze, Toscana, Italia Hotel Domani Tempo pieno 7.800 € - 10.000 € Contratto

    Collegio alla Querce, Auberge Collection in Florence invites a Guest Relations Intern to contribute to delivering exceptional guest experiences within a luxury hospitality setting. You will support the Guest Relations team across the guest journey, focusing on personalised service and proactive guest care.In this internship, you will welcome guests, handle...

  • Guest Relations Internship

    5 giorni fa

    Firenze, Toscana, Italia Auberge Collection Tempo pieno 6.700 € - 10.000 € Contratto

    Collegio alla Querce, Auberge Collection is a hilltop Italian retreat - once a cherished educational institution - and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious, 16th-century buildings are...

  • Guest Relations Intern: Elevate Luxury Hospitality

    3 giorni fa

    Firenze, Toscana, Italia Hosco.com Tempo pieno 11.000 € - 18.000 € Contratto

    Collegio alla Querce, Auberge Collection in Florence is seeking a Guest Relations Intern to help deliver a welcoming, personalized guest experience. You will greet guests, handle requests and special arrangements, and share local insights about hotel services and attractions.You will assist in VIP arrivals, monitor feedback, and support daily operations...

  • Guest Service Agent

    1 giorno fa

    Firenze, Italia Dama Recruiting Tempo pieno

    **Description**: Dama Recruiting SRL ricerca, per importante azienda cliente nel settore hospitality di lusso, una figura da inserire nel team Front Office con il ruolo di Guest Service Agent, presso una struttura alberghiera a Firenze. La risorsa rappresenterà il primo punto di contatto per la clientela, contribuendo a offrire esperienze di soggiorno di...

  • Guest Service Agent Turnante

    16 ore fa

    firenze, toscana, Italia Starhotels Tempo pieno

    Guest Service Agent Join Starhotels and become part of the Front Office team at our Complex hotels in Florence. As a Guest Service Agent you will be the first point of contact for our guests, creating memorable experiences during arrival, stay and departure. Location Florence, Italy Metropolitan Area Responsibilities Being the friendly face...

  • Guest Relations Internship

    1 settimana fa

    Firenze, Toscana, Italia Collegio alla Querce Tempo pieno

    Company DescriptionAbout Collegio alla Querce, Auberge CollectionCollegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of...

  • Front Desk Guest Service Agent – Florence

    17 ore fa

    firenze, toscana, Italia Starhotels Tempo pieno

    A prestigious hotel group in Florence is seeking a Guest Service Agent to create memorable experiences for guests during their stay. Key responsibilities include handling guest inquiries, managing check-in and check-out processes, and ensuring compliance with safety standards. Candidates should have a passion for hospitality, experience in guest services,...

Lavoro simile a Firenze

Offerte simili