Sales Associate

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you

Job Title: Sales Associate

Responsible to: Store Manager or Assistant Store Manager

Division: Retail

MAIN JOB OBJECTIVE Achieve sales goals and develop lasting client relationships. These initiatives are achieved by providing the highest level of customer service and complying with all company policies, procedures and directives.

JOB RESPONSIBILITIES The responsibilities of this role are included in 3 areas : 1. Sales Generation a. Meet sales goals b. Utilize the elevated levels of sales and service to maximize sales performance c. Demonstrate an in-depth knowledge of the merchandise d. After closing a sale, monitor all details including: shipping, alterations (if applicable) and special requests to ensure customer satisfaction e. Comply with all sales related policies and procedures f. Maintain a keen interest in the fashion industry and market trends 2. Customer service a. Provide the highest level of customer service b. Build and maintain repeat clientele; utilize client book c. Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction 3. Operations a. Keep selling floor and merchandise neat, organized and stocked b. Assist in the maintenance of all inventory in the stockroom and on the selling floor c. Assist in all areas of stock, shipping, receiving protocol/policies and all shipping/ receiving related paperwork. d. Participate in inventories e. Comply with all Point-of-Sale policies and procedures f. Properly execute all relevant register functions g. Adhere to work schedule, inclusive of time and attendance h. Participate in all relevant training and development seminars, programs and meetings as directed by store management

BEHAVIOURS & COMPETENCIES Collaboration - Partners with internal colleagues to address business challenges and understands the need to work well with others to beat the competition. Communication - Adapts communication style, tools and approach to meet the needs of different audiences and levels in the organization. Team development - Provides growth opportunities, feedback and coaching to develop employees.

2

Drive Results - Leads self and others in setting and attaining stretch goals within a continually evolving environment. Overcomes obstacles and takes responsibility for outcomes. Entrepreneurial - Makes things happen for the business using out-of-the box thinking and a willingness to take risks. Continually looks for ways to innovate or take existing products, processes and services to a new level. Functional Skills - Applies up-to-date professional and technical knowledge and expertise to business problems. Hire & Staff - Identifies, selects and on-boards talent that meets business needs and embraces the MK culture.

REQUIREMENTS - Experience of retail and luxury - Able to work as a team member - Excellent personal organizational skills with attention of detail and accuracy - Able to work under pressure and to thrive in a fast-paced, challenging environment - Able to work on different tasks easily - Multi-tasking

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V