Junior IT Helpdesk

**Cleafy **is a SaaS company, a team of fraud hunters, cybersecurity experts, data scientists, and software engineers that since 2014 share the same dream: make technology a safer place.

Every day, we work side by side with our customers to help them safely navigate digital opportunities, while growing their business.

Cleafy has recently secured a €10 million Series A capital raise from United Ventures to fund its international expansion.

We are looking for an **IT HelpDesk Specialist,** you will be a point of contact for employees seeking technical assistance and will play an instrumental role in maintaining the company's IT asset inventory, onboarding and offboarding processes, and the organisation of the IT warehouse.

**Responsibilities**:

- First-Line Support: Respond to IT-related queries in person, over the IT Service Management system or via Collaboration tools, maintenance and support on Google Workspace, Salesforce, Zendesk, the complete Atlassian suite, and Netsuite;
- Issue Diagnosis: Determine the best solution based on the issue and details provided by the user.
- Maintain and support Apple MacBook and iPhone devices, ensuring seamless functionality and connectivity;
- Problem Resolution: Guide users through step-by-step solutions, both verbally and in writing. Provide technical support and troubleshooting assistance to internal teams, ensuring smooth operation of IT systems
- Ticket Management: Properly escalate unresolved queries to the next level of support. Track, route, and redirect problems to correct resources.
- Documentation: Update user data, produce activity logs, and maintain IT asset inventory records.
- Onboarding & Offboarding: Set up and configure PCs for new employees, ensuring all necessary software is installed and operational. Handle the IT component of offboarding departing employees, including data backup and hardware recovery.
- IT Warehouse Management: Organise, label, and manage IT assets in the warehouse. Ensure a structured and tidy environment that allows for easy access and retrieval of IT equipment.
- Feedback Loop: Follow up with clients to ensure their systems are functional.
- Continuous Learning: Stay current with system information, changes, and updates.
- Team Collaboration: Work with the IT team to address and resolve recurring issues.

**Requirements**:

- 1+ years of experience in help desk support
- Proficiency in administering and integrating various SaaS software, including Google Workspace, Salesforce, Zendesk, the complete Atlassian suite, and Netsuite;
- Familiarity with Apple MacBook devices with macOS and iPhones with iOS, as well as other commonly used hardware and operating systems;
- Knowledge of ISO27001 processes and GDPR
- Strong problem-solving and team-oriented attitude.
- Excellent verbal and written communication skills.
- Understanding of networking concepts.
- Ability to communicate in English, written and spoken.

**Why you should join Cleafy**:

- Hybrid job
- Attractive packages based on skills and experience
- International environment with significant challenges to be met every day
- Personalized support to accelerate your professional growth
- Latest technologies and being encouraged to bring your flair to the role

Working at Cleafy means being part of a group of people that support, respect, and inspire one another, no matter what.

That's why we have been certified by **Great Place to Work® **(find our page on bit.ly/BestWorkplace-Cleafy).

We are literally changing the status quo in fighting online fraud, and we need great people for that.

Do you have what it takes to be part of the Cleafy family?
- Cleafy is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any kind. Our company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cleafy are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, age, family or parental status, or any other status protected by the laws or regulations in the locations where we operate._