Reservations Supervisor

1 giorno fa

Badia Abtei, Italia Aman Group Sarl A tempo pieno

Reservations Supervisor
- Badia, Italy
- Reservations
- 2942
- Rosa Alpina

**Job Description**:
**POSITION OVERVIEW**

At Aman, we create exceptional guest experiences through seamless service and personalized attention. As a Reservations Supervisor, you will play a key role in leading and supporting the Reservations & PBX team, ensuring excellence in guest interactions, sales performance, and operational efficiency.

**RESPONSIBILITIES**

Guest Experience & Brand Integrity:

- Uphold Aman’s high standards, ensuring every reservation reflects our commitment to excellence.
- Sales & Revenue Strategy:

- Work towards hotel sales goals, ensuring the team effectively communicates the Aman brand positioning to guests and partners.
- Team Leadership & Development:

- Guide and mentor the Reservations & PBX team, ensuring they have the skills and knowledge to succeed.
- Set clear performance goals and provide ongoing coaching and support.
- Ensure all new team members receive a strong orientation to Aman’s culture and standards.
- Operations & Systems:

- Oversee daily reservations and PBX operations, ensuring efficiency and accuracy.
- Maintain a strong working knowledge of reservation software, PMS, and Microsoft Office tools.
- Ensure administrative tasks are completed promptly and efficiently.

**QUALIFICATIONS**

Essential Qualifications:

- Languages: Fluent in English and Italian (verbal & written).
- Education: Degree or Diploma in any discipline.
- Experience: Minimum 3 years as a Reservations Agent in an international luxury hotel.
- Skills & Attributes:

- Strong computer proficiency and ability to manage reservations systems.
- Ability to work flexible hours as needed.
- Desirable Attributes:

- Experience in Front Office or Housekeeping Operations.
- Maturity and confidence in handling guest interactions.
- Knowledge of additional foreign languages is an advantage.
- If you have a passion for luxury hospitality, leadership, and exceptional service, we invite you to join our team and be part of the Aman experience.