Business Analyst for Content and Portal Services

Make a virtual tour inside Nestlé in Italy

**Position Snapshot**
- Global role at Nestlé IT, Workforce 360 stream
- Located in Nestlé Milan Headquarters
- Permanent contract
- Full-time in the Milan HQ with some flexibility to work remotely
- Bachelor's degree in business, computer science, systems analysis, or related studies and experience
- 5+ years experience as an IT Business Analyst working on software development projects
- Understanding of Agile/DevOps methods and processes is required
- Effective English communication

**Position Summary**

Are you a talented
**Business Analyst** ready to join Nestlé Workforce 360 Collaboration, Content and Portal Services product team in Milan, Italy?

We need you to create a deep understanding of opportunities and issues faced by the business functions and recommend the best IS/IT solutions. Translate business strategies, opportunities, threats and needs into IS/IT product requirements. Working within the Content and Portal Services Product team to specify, test and deploy IS/IT solutions this role requires a hands-on and proactive approach, with excellent prioritization, time management and communication skills.

The business analyst will be responsible for bridging the communication between various teams and stakeholders (e.g. developers, UX designers, vendors, business sponsor, and end users) and defining a product that is both technically feasible and meets the needs of the business and users.

**A Day in the Life ofa Business Analyst**
- Partner with business and IS/IT to elicit, analyze, translate and document business requirements, pain points or opportunities into IS/IT solutions.
- Work with technical teams (e.g. developers) and UX designers to translate the business requirements into viable solutions.
- Consult with your product manager to define the minimum viable product (MVP) that satisfies the business needs.
- Ensure that the Product/Product Group Managers and Business Relationship Manager (BRM) are supported in the development of their product strategies through incremental improvement.
- Partner with the BRM and Product Group Manager to facilitate the strategy and innovation planning with business stakeholders.
- Ensure that the program development, logic, process flows and specifications are analyzed, documented (business process maps, customer and user journeys, data flows) and tested.
- Consult with the Product Group teams and propose improvement solutions.
- Ensure that the training materials for the Product Group area are created and up-to-date.
- Oversee and ensure training is delivered for deployment and support teams, to the end user trainers, and finally to the end users.
- Support the analysis and resolution of solution issues as part of the third level sustain activities.
- Coach, motivate and direct staff belonging to various organizations (business and IS/IT) to understand the business needs and find the best solution that will both align with the customer objectives and the IS/IT/Business strategy.

**What else will make you successful?**
- Proficient in Microsoft solutions such as Office 365, SharePoint Online.
- Excellent English communication skills (including the ability write clear documents and explain complex concepts in simple language to a non-technical audience).
- Experience working on project, juggling multiple priorities and meeting deadlines.
- Understanding of content management and experience within content management, intranet or portal implementation projects is a plus.
- Experience working in an Agile/DevOps environment.
- Ability to bring together different team members/stakeholders and drive discussions to reach a consensus and drive decision making.
- Experience facilitating requirement discovery workshops, UX best practices knowledge and usability testing expertise are a plus.
- Expertise defining KPIs and measuring ROI of IT solutions is an advantage.
- Experience with working in a global environment with virtual teams.
- Experience with effective communication at different levels in the organization.
- Results focused and Innovative with a “can do” attitude.
- Adaptable, flexible and dynamic while keeping a client-centric approach.
- We are Nestlé. We are the _
**_Good food, Good life_**:

- company._
- Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People._
- At Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate._
- Here at Nestlé you will also be able to be part of the Emotional Communities, groups of colleagues of different f