Customer Service Associate
3 giorni fa
**Summary of the role**
As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.
At Nordson Precision Agricolture, formerly known as **Arag,**we are seeking a **Customer Service Associate**. You will be part of the **EMEA Customer Service team**, where you will be responsible for managing the entire order fulfillment process, ensuring timely and effective responses to customer requests. Your contribution will be essential to ensuring a positive and smooth experience throughout the sales and after-sales cycle.
**Role and Responsibilities**
- Managing commercial relationships with assigned foreign customers.
- Collaborating with company departments (production, administration, logistics, and shipping, quality control) to meet customer requests.
- Supporting the Sales team in the operational management of customers.
- Participating in the organization and management of internal and external company events.
- Entering and monitoring customer orders.
- Managing after-sales activities: resolving issues related to shipping, products, complaints, returns, and warranties.
- Ensuring proper administrative management and maintaining commercial relationships.
- Independent management of shipments: contacting carriers, preparing documentation (packing lists, customs clearance, non-EEC shipments), invoicing.
- Payment reminders.
- First-level technical support to customers in collaboration with the technical team.
**Skills and Qualifications**
- Experience: Minimum of 2-3 years in a similar customer service or order management role.
- Education: Master’s degree in foreign Languages, preferably with a specialization in economics or business.
- Languages: Fluency in English and German is essential. Knowledge of another foreign language is desirable.
- Strong proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
- Familiarity with CRM systems and order processing tools.
- Excellent team collaboration and communication abilities.
- Strong customer focus and results orientation.
- Problem-solving mindset and ability to manage multiple priorities effectively.
LI-CM1
INDEED
**Interested?**
**About Nordson Precision Agriculture**
With over 40 years in the industry, Nordson Precision Agriculture is at the forefront of innovation in precision farming. We design, develop, and manufacture systems for precision spraying, smart irrigation, crop protection, and more, to improve agricultural efficiencies and make farming practices more sustainable. By joining our team today, you will help us bring innovative ideas to life. Nordson Precision Agriculture is a global team that is passionate about using precision agriculture technology to work the land, save water and seeds, and limit the use of fertilizer, for a greener and more profitable future. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Precision Agriculture. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.
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