Supporto It

3 giorni fa

Milano, Italia Sharp Brains Ltd A tempo pieno

**Role: End User Computing (Desktop Analyst) L1-Onsite services**

**Experience/Skills**:

- 2-4 years of experience in Onsite support
- Knowledge and experience on windows 7 OS
- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
- Manage IMAC and desk side support services.
- Manage hard and soft break fix services for laptops and desktops.
Users) Devices for their entire lifecycle (including the remote management of
Desktop Devices using appropriate tools).
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
- Experience with Service management tool - ex - Service now
- Should have good expertise on EUC tools, remote support tools, MS office and outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Manage Desktop Devices (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
- Should be aware of ITIL process of Incident, Change, Problem, Service
Request and related activities like spare and buffer stock management
- Good to have - knowledge in AD and smart hands and feet support.
- Good to have - knowledge and experience of supporting MAC devices and tablets

Contratto di lavoro: Tempo determinato
Durata contratto: 12 mesi

Stipendio: €170,00 al giorno

Orario:

- Turno diurno

Possibilità di pendolarismo/trasferimento:

- Milano: Poter raggiungere agevolmente la sede lavorativa o avere intenzione di trasferirsi prima di iniziare il lavoro (Obbligatorio)

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