Assistant Restaurant Manager

**ROCCO FORTE HOTELS** **VILLA IGIEA** **Palermo** **ASSISTANT OUTLET MANAGER** Main purpose: The Assistant Outlet Manager supports the Outlet Manager in overseeing the efficient running and profitability of the restaurant according to our standards and procedures. Reports to: Outlet Manager. Main duties and responsibilities: - Support to the Outlet Manager in ensuring a tailor made culinary experience and satisfaction of Guests according to our standards and procedures; - Ensure that restaurant team work according to our standards and procedures; - Oversee the Restaurant service supporting the Maître when needed; - Create and maintain a professional and personalised relationship with Guests, handling comments and complaints; - Create and maintain a professional relationship with colleagues and other departments; - Able and willing to motivate the team to obtain guest satisfaction; - Support the Outlet Manager in accomplishing restaurant human resources objectives by orienting, training, scheduling, coaching, counselling and disciplining employees and staff rotas; - Support the Outlet Manager in reaching restaurant financial goals, in drafting inventory, in controlling stock level and costs; - Support the Outlet Manager in organising events in the Resort under the F&B Manager supervision (e.g. banquets, weddings). We offer: - Seasonal contract according to C.C.N.L. Settore Turismo. - Learning & development activities and career opportunities. - Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte". - Staff celebrations. Competencies required: - Team Management & Collaboration: be a role model for team work, reward and encourage positive team play. He/she will engage the Team Members, with a open communication, regular feedback and promoting a culture of trust and respect. - Communication: He/she shares information across the business in a timely manner to inform better decisions. - Personal effectiveness & Emotional intelligence: Self-awareness and self-control are a must. Able to establish mutually beneficial relationships with others. Set clear goals and expectations and identify clear priorities. - Business orientation: Create an understanding amongst all the departments of how department performance impacts the business. Create action plans to improve performance when not meeting company requirements. - Self & team developer: enthusiastic supporter of learning and development. Inspire and motivate others to achieve superior performance and to take on new learning opportunities. Discuss, plan, track and support own and team development and professional growth. Other requiements: - Professional experience in a similar role in 5 stars hotels and/or well-known restaurants; - English knowledge at Advanced level; - Knowledge of F&B management software (e.g. Quadranet); - Certificate as Professional Sommelier and/ or gastronomy studies preferred; - Preferable evidence of self-development through specialized courses, conferences/workshops; - Valid HACCP certification; - Previous experience as trainer is a plus. Workplace: Villa Igiea Hotel, Salita Belmonte, 43, 90142 Palermo. Contratto di lavoro: Tempo pieno, Tempo determinato Benefit: - Mensa aziendale - Orario flessibile - Supporto allo sviluppo professionale Orario: - Orario flessibile Tipi di retribuzione supplementare: - Maggiorazione lavoro festivo - Quattordicesima - Straordinario - Tredicesima