Export Sales Back-office Administrator

A leading têxtile Company in the world, based in Padova, is urgently seeking a dedicated, detail-oriented and proactive **back office specialist** to join the export team.

**Qualifications / Skills**
- A good working knowledge of Microsoft Excel, Word and Outlook
- Excellent verbal and written communication skills in English, Italian, and another language (Spanish, French or German are a pro)
- At least 2 years of experience in customer service, e-sales or international business.
- Strong teamworking approach
- A motivated, proactive individual is required with the ability to build and develop strong telephone relationships
- The ability to prioritise tasks effectively and work within a fast-paced environment
- The ability to manage own time, work on own initiative, and achieve targets
- Strong sales and problem-solving approach
- Accuracy and capacity to meet given deadlines
- willingness to learn and grow in a dynamic environment
- Previous experience in upholstery fabrics is a plus

**Back office for export Department - Position Overview**
- Efficiently process and manage international customer orders, ensuring accurate and timely order fulfilment
- Prepare and maintain all export-related documentation, including invoices, shipping documents and customs paperwork
- Provide exceptional customer support to international clients by addressing inquiries, resolving issues, and maintaining strong relationship with overseas customers
- Collaborate with logistics partners to arrange shipments, track deliveries and manage export-related logistics, including customs clearance
- Monitor and maintain stock levels for export markets, coordinating with the inventory team to ensure products are readily available for international customers
- Collaborate with the pricing team to provide accurate quotations to international clients and ensure pricing consistency across different markets
- Maintain and organise export-related data and records, ensuring accuracy and accessibility for reference and reporting
- Shipment follow-up with the production team
- Reporting to the customer and Export Manager
- Work with accounts team to raise accurate credit notes
- Provide product and service information
- Promptly address and solve problems connected to production or delivery
- Maintain a positive and helpful attitude towards customers
- Contacting customers in case of overdue payments
- Proactive follow-up of all samples shipped to the customers

**We offer**

A dynamic and enticing team of work in a beautiful location.

Working hours: Full time 40 hours (No smart working). Monday to Friday 8:30-12:30 and 14:00-18:00

CCNL Commercio 14 mensilità

Place of work: northern outbounds of Padova - Italy

In-house canteen and catering available.

Contratto di lavoro: Tempo pieno, Tempo determinato

Benefit:

- Assicurazione sanitaria
- Mensa aziendale
- Parcheggio libero

Disponibilità:

- Dal lunedì al venerdì

Retribuzione supplementare:

- Quattordicesima
- Tredicesima

Istruzione:

- Preferibile diploma o Laurea ad indirizzo linguistico/commerciale

Esperienza:

- Export back office : 2 anni (**Obbligatorio**)

Lingua:

- Inglese (Obbligatorio)
- Francese (Preferenziale)
- Tedesco (Preferenziale)
- Spagnolo (Preferenziale)

Contratto di lavoro: Tempo pieno, Tempo determinato

Benefit:

- Assicurazione sanitaria
- Mensa aziendale
- Parcheggio libero

Disponibilità:

- Dal lunedì al venerdì

Retribuzione supplementare:

- Quattordicesima
- Tredicesima

Istruzione:

- Laurea magistrale (o specialistica) (Preferenziale)

Esperienza:

- Export sales assistant: 2 anni (Obbligatorio)

Lingua:

- Inglese (Obbligatorio)
- Francese (Preferenziale)
- Tedesco (Preferenziale)
- Spagnolo (Preferenziale)

Data di inizio prevista: 01/07/2025