Sales Support Specialist

3 giorni fa

Carugate, Italia Underwriters Laboratories Inc. A tempo pieno

Panoramica:
Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely

ResponsabilitÃ:
Applies their experience and knowledge to identify any problems; works within established procedures under moderate supervision to support UL’s sales professionals in all administrative processes, including quote generation, order processing and booking, post-sales customer service support and anywhere else administrative assistance is required.
- Engages with customers via telephone or electronic inquiries for the purpose of taking orders, order fulfilment, or admin-related post-sales activities
- Under moderate supervision, develops and shares quotes for specified categories of leads using standardized pricing tools
- Processes orders into the ERP after quote acceptance, ensures clients receive follow-up of sent quotes and assists in turning quotes into orders
- Supports account managers and owners by performing administrative-related tasks
- Tracks previous orders and supplies data from internal data sources when directed by account owners and representatives to facilitate deeper knowledge of accounts and account opportunities
Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.
- Performs other duties as directed.

Qualifiche:

- Bachelor's Degree
- Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software (Salesforce)
- 2+ years of related experience
- Business acumen and a sufficient understanding of business sales processes
- Strong communication and administrative skills
- Fluent English is a must; second European language is required

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