Customer Support Representative
6 giorni fa
We are currently seeking an **Сustomer Support Specialist** for a full-time contract position from **October** to **February**.
**Our client is a global leader** in mass customization. With facilities in the USA, Poland, and Latvia, our team can manufacture up to **500,000 personalized products daily**, reaching millions of customers through **20+ of our own online shops** and **1,000+ external shops.**
You can put yourself in the customers' shoes and remain helpful, patient, and cheerful. Does that sound good? Then keep reading
**Your future responsibilities include**:
- Resolving all inbound and outbound support requests according to our internal guidelines,
- Escalating tickets to mentors and team leaders if necessary,
- Giving feedback on processes and ideas to improve customer satisfaction,
- Special tasks optional for experienced agents (e.g. Social media support, reputation management, etc.).
**Needed experience & skills**:
- Proficiency in the Dutch language (B2/C1), as well as fluency in the English language B1-B2 level, is required,
- Promising multitasking abilities to keep up with the pace of our dynamic workplace,
- The confidence and independence to manage your time effectively while collaborating seamlessly with your colleagues,
- The ability to work with mínimal supervision, allowing you to bring your unique talents to the table,
- Strong computer skills to keep up with our technology and processes,
- An ability to thrive in a fast-paced environment where challenges are met with a smile and a can-do spirit.
**Work with EverHelp is about**:
- Ability to work fully remotely,
- A professional team of specialists who are ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
- Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.
**Submit your resume and join our team**:
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