Tricare Beneficiary Services Representative

**Description**

Are you looking for your next **“great mission”** professionally? Do you have more to give, want to learn new skills and be part of a team with a rewarding mission? **Leidos has the perfect job for you in Vicenza, Italy**

The **BEST and BRIGHTEST** come to Leidos, where we take pride in making a difference every day Leidos offers great benefits: competitive paid time off (PTO) packages, 10 paid federal holidays, 401K retirement plan, college tuition and technical certification assistance, on the job training, paid parental leave, paid disability leave AND an incredible internal/external referral bonus program that rewards you for knowing and introducing great talent to us

As part of the Leidos team as a Beneficiary Services Representative, you will provide Beneficiary education and enrollment services for the TRICARE Overseas Program under the Defense Health Agency. You will also provide specific services to all eligible beneficiaries including beneficiary education and enrollment designed to assist in operating an integrated healthcare delivery system for all eligible beneficiaries overseas. Under mínimal supervision, you will serve as a liaison for the beneficiary population. This great job opportunity makes a difference for so many of our valued military families

**PRIMARY DUTIES**
- Verify benefits eligibility and process enrollments, disenrollments, portability transfers, and more using the Defense Online Enrollment System, Customer Relationship Manager systems, etc.
- Register beneficiaries in the MHS Genesis system
- Perform Primary Care Manager changes, following the Military Treatment Facility guidelines
- Provide education on resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries on the phone and in person
- Collect, process, retrieve, and disseminate transfer information for active-duty and active-duty family member portability/disenrollment processes
- Conduct briefings for In Processing, Out Processing, Maternity, pre-separation/retirement and others
- Provide basic claims assistance such as providing information on the status of claims
- Collect and record other Health Information into applicable systems
- Assess the appropriate assistance level needed and refer or escalate as needed to address the issue at hand
- Collect and report information on daily activities performed
- Complete on a timely basis and comply with HIPAA regulations, Leidos, and other training and refresher courses
- Maintain confidentiality and proper handling of Protected Health Information
- Adhere to a business casual dress code
- Provide shadowing support to new BSRs as needed
- Other duties as assigned

**MINIMUM REQUIRED SKILLS**
- A bachelor’s degree in a related field OR;
- An associate’s degree in a related field **PLUS** 4 years specialized experience OR;
- A major certification in a related field **PLUS** 4 years specialized experience OR;
- High school diploma or GED **PLUS** 8 years of specialized experience
- Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member, DoD employee or US Contractor supporting the DoD
- Must be a US Citizen
- Must have a Soggiornio and Missione Visa
- Be eligible for and maintain ADP IT III / Non-Sensitive Position, Tier 1

**DESIRED**
- Be fluent in English
- Proficient in written and oral communications
- Possess effective presentation skills
- Computer literate with Internet research experience
- Ability to reply tactfully with people on the phone and in person
- Ability to work independently and under general supervision
- Excellent organizational skills and time management skills
- Detail oriented
- Ability to multitask
- Knowledge of Defense Enrollment Eligibility Reporting System and MHS Genesis.

**Original Posting Date**: 2024-11-25

**Pay Range**: Pay Range $28,600.00 - $51,700.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.