Sales Coordinator Temporary

**Additional Information**
**Job Number**25065424
**Job Category**Sales & Marketing
**Location**The Westin Excelsior Rome, Via Vittorio Veneto 125, Rome, Città Metropolitana di Roma, Italy, 187
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

**EVENT SALES COORDINATOR TEMPORARY**

***

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.. Perform other reasonable job duties as requested by Supervisors.

**CRITICAL TASKS**

**Policies and Procedures**
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.

**Guest Relations**
- Address guests' service needs in a professional, positive, and timely manner.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

**Communication**
- Speak to guests and co-workers using clear, appropriate and professional language.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
- Talk with and listen to other employees to effectively exchange information.

**Working with Others**
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals

**Sales**
- Process management from the group/event request receipt until the execution of the contract and receipt if initial deposit:

- Qualify RFPs
- Manage RFPs received via group enquiries websites such as Starcite, Cvent, HPN (and similar) and update these systems in a timely manner according to Company policy
- Control of availability of rooms and meetings spaces
- Bid proposal and reservation management, timely Clients follow up
- Effective Negotiation skill using sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott
- Site Inspections
- Contract preparation and execution
- Deposits schedule

**Data Management**
- Accurately insert all Groups/Events Opportunities in Opera S&C, and keep the business blocks/forecasts updated in real time
- Insert Minihotels for Definite Group and create applicable rate code and market codes
- Produce requested reports upon request
- Ensure Opera, One Source and Marsha systems are kept clean, balanced and efficient

**Revenue Management**
- According to Rev Mgr indications, ensure all Groups/Events Opportunities are analyzed through Marriott systems
- Set applicable rates to various RFP according to strategy received
- Promote Upselling in each occasion
- Support Active Sales team, Event Sales Team and Event Operations Team to reach common goals
- Marriott International applica una politica di pari opportunità. Crediamo nel valore di una forza lavoro diversificata e promuoviamo una cultura inclusiva che mette le persone al primo posto. Ci impegniamo a non operare discriminazioni in base a qualsiasi caratteristica personale protetta dalla legge, com