E-commerce - Omnichannel Operations Coordinator
6 giorni fa
**E-Commerce - Omnichannel Operations Coordinator**: **THE FASHION INDUSTRY’S FASHION BRAND** Since 1994, Marni has been recognized as the **most artistic, color-savvy, life embracing, off-beat** brand in the luxury segment A constant aspiration to **surprise and delight** and to exceed expectations, with one foot in the past, one foot in the future. Marni has consistently **challenged the traditional codes of fashion, the seriousness of dressing up, and the boring "sameness" that exists in the world.** Embrace life. Embrace art. Embrace colour. Embrace each other. We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers. In Marni HQ we are looking for an Omnichannel Operations Coordinator to join our e-commerce Team. **JOB RESPONSABILITIES** - Monitor Daily digital operations back-end in alignment with internal and external stakeholders - Maintain the relationship with Logistics and Treasury Department to address critical situations - Monitoring of Ecommerce/Omnichannel fulfillment operations (inbound, outbound) through the entire supply chain and omnichannel stores ensuring all SLA’s are properly set and achieved - Monitor Refunds/Appeasements and Promo code usage in order to meet sales targets - Monitor payments methods adoptions/ performance and costs by country to identify efficiencies and business opportunities - Monitor approval and chargeback rate to optimize the supplier’s performances and improve the business results - Support in building business cases in case investments are needed to upgrade our value proposition - Contributes and assists in project execution and delivers analysis according to business needs and requirements. - Helps in managing IT projects, making sure that the requirements are being met and analyze the results. - Analyzes historical and trending KPIs, generates orders forecast for logistics team - Support on generating and reviewing periodic reports on customers services KPIs and on providing contacts forecast for customer service **REQUIREMENTS** - Degree in Data Science, Economics, Operations, Supply Chain, Business or related studies - 4 years of experience working on eCommerce Operations in an international environment - Thrive for improving procedures and find solutions to problems, with a data-driven approach - Ability to work independently as well as a team player, being able to build trust among colleagues and external partners - Well-developed understanding for data analysis and interpretation, as well as for eCommerce technological platforms such as Payment Service Provider, Order management System, Warehouse Management System, Enterprise Resource Planning - Excellent written and verbal communication skills in English - Ability to manage multiple tasks in a fast-paced environment with excellent time management skills - Strong proficiency with Microsoft Office, especially with Excel and PowerPoint - Knowledge of any OMS / WMS tools would be a plus - Demonstrated strong analytical skills and aptitude - Enthusiastic individual, open minded and sociable, keen on working and relating with people in a dynamic and challenging environment - Strong organizational, analytical and time management skills LI-FI - Location: Milano, IT- Employment Type: Full time- Function: Retail- Seniority: Professional
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