Solution Account Manager

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

The challenge

We are currently recruiting results-oriented sales professionals to lead an existing customers base. As Solution Account Manager you will develop your expertise on one Adobe Solution within the Digital Experience portfolio and become the trusted advisor of your customers. You will handle relationships with your accounts, drive renewals business and grow the annual recurring revenue of these accounts. You will report into the Italy Retention Sales Manager within the Western Europe Retention Sales organisation and play an active role within the Community of the Solution you’re focusing on.
What you’ll do
Secure the renewal of the contracts of our Digital Experience customers install base in coordination with the rest of the Adobe Sales Team.
Identify expansion opportunities to generate additional revenue (upsell & cross-sell), driving those opportunities to closure and/or ensuring that the appropriate resources are engaged.
Lead the complete sales cycle of the renewals and upsell opportunities on your accounts.
Handle a sales pipeline of renewals and new business which consistently delivers above expectation results.
Develop your mastery on one group of Solution - become recognized authority and trusted advisor.
Deliver presentations and demonstrations and coordinate internal resources as needed.
Share customers insights to the wider Sales organization.
Identify and assess renewal risks for customers.
Assist with issue and support partner’s concerns as needed.
Maintain a high level of customer satisfaction & retention.
Supervise non-renewal, pending, and lost renewals including reasons for cancellation for analysis.
Support evolving sales processes aimed at improving renewal efficiency.
Conduct oneself in a highly professional and ethical manner, adopting behaviors that enhance the reputation of the company. Act with integrity at all times.
Supervise and report on market and competitor activities and provide relevant feedback.
What you need to succeed
Confirmed experience as Field Sales.
Master the end-to-end sales cycle management from prospecting to closing
Ability to call within all levels of an organization, identifying decision makers, and building long-term customer relationships by establishing trust and credibility.
Highly motivated and professional with excellent communication skills, confident and results oriented.
Ability to build pipeline through up-selling & cross-selling into our customer base.
Must have high ethics, integrity, and humility with a desire to operate as part of a team.
Ability to challenge the status quo to help drive innovation across the business.
Professional Proficiency in English and Italian.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.
If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.