Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.

In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work. This is a great opportunity for somebody who has some experience in an IT Support type role looking to take the next step in their career or someone with limited experience who has the ambition to grow and develop their career in IT.

**Job responsibilities**
- Face to Face IT support of users;
- Hardware installation, movement and de-installation;
- Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);
- Small project management related with new hardware or software installation;
- Software, patches and updates installation using MS SCCM.

**Job Requirements**
- Excellent problem solving & customer facing skills
- Ability to resolve Windows 10 and 11 Operating System Errors
- Basic Network troubleshooting skills and knowledge
- Proficient in Microsoft Office 2016/365 Suite
- Basic Knowledge of Microsoft Active Directory Microsoft Group Policy Objects experience
- Diagnose printer and other peripheral device failures and implement solutions
- Provide installation and upgrade services of supported hardware and software
- Previous Experience of working within a Ticket Management System (ServiceNow preferred)
- Correctly track incidents and calls timely and accurately
- The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job._

**What's next**

**Diversity & Inclusion**

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you

**About us**

**Job Types**: Full-time, Permanent

**Language**:

- Italian (required)
- English (preferred)

License/Certification:

- driving licence (required)

Work Location: In person