Junior IT Support Technician

**About Satispay**

At Satispay, we're not just reimagining payments; we're pioneering a movement toward simplicity and accessibility. Picture yourself at the forefront of innovation, leading the way in revolutionizing payments - and beyond - across Europe, alongside a vibrant community of like-minded individuals driven by a shared vision: simplifying payments to improve everyone’s life.

Are you ready to be part of something bigger? Satispay is the place for you Come be part of our dynamic team and help us shape the future of payments in Europe.

**Join us as a Junior IT Support Technician** and let's make magic happen together.

**Role Overview**

As a** Junior IT Support Technician**, you’ll be responsible for managing the device warehouse, the hardware and software inventory and to give first-level technical support via the ticketing system.

The resource will report directly to our IT Support Manager.

Your mission:

- ** Device warehouse management.** Monitor, organize and maintain the inventory of hardware devices, including PCs, laptops, printers, phones and other corporate devices;
- ** Hardware and software inventory.** Ensure that all devices are correctly cataloged and updated in the inventory management system;
- ** First level technical support.** Promptly respond to support tickets to resolve basic technical issues related to hardware, software, network and mobile devices and escalate to the second support level when necessary;
- ** Configuration and distribution of devices.** Prepare devices for new employees, ensuring that they are properly configured and ready for use;
- ** Documentation and reporting.** Keep track of activities carried out, update internal databases and knowledge base, produce periodic reports on the progress of the warehouse and support activities.

Your ideal profile:

- ** Technical background. **Diploma or degree in Computer Science or related fields.
- ** Previous experience.** Knowledge of ticketing tools (e.g. FreshService, ServiceNow, Jira) and inventory management systems.
- ** Systems’ knowledge.** Basic knowledge of macOS, ChromeOS, Android and IOS systems.
- ** Saas knowledge.** Knowledge of SaaS configuration and management.
- ** Problem solving attitude.** Attitude in troubleshooting technical problems related to hardware and software.
- ** Teamwork and multitasking.** Attitude to work in a team and manage multiple activities at the same time.
- ** Language proficiency.** Fluency in Italian and English, both written and spoken.

**Your perks as a Satisperson**
Join an international team to grow with
Hybrid working policy
Fuel your day with our meal vouchers
Preply language platform access to expand your language skills
Benefit from our 1.2k company welfare budget
Own part of Satispay’s success with our Stock Option Plan
Gear up with our tech equipment
Join us in the fun with team-building events, parties, trips, and more

Our selection process is tailored to each role and includes at least a call with our Talent Acquisition Team, a technical evaluation, and a final in-person meeting. Your recruiter will share more insights during your first meeting with us

**Equal Opportunity Employer**
At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, color, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs

**Learn More About Us**
Curious about our core values? Explore them here.

**#LI-GA1