Assistant Outlet Manager
1 giorno fa
San Cassiano, Italia
Aman Group Sarl
Tempo pieno
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Location Overview
Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.
Assistant Outlet Manager:
Location:Aman Rosa Alpina, San Cassiano, Italy
Role Overview:
As the Assistant Outlet Manager, you will support the Restaurant Manager in overseeing the daily operations of our dining outlets. You will play a pivotal role in maintaining Aman’s ultra-luxury standards, driving team performance, and ensuring guest satisfaction. This role requires a blend of administrative oversight, staff mentorship, and high-level floor management.
Key Responsibilities
:
- Operational Leadership:Supervise the daily operations of the outlet, ensuring service is seamless, sophisticated, and consistent with the Aman brand.
- Team Management:Lead, motivate, and train the service team. Assist in scheduling, performance appraisals, and fostering a positive, professional work culture.
- Guest Relations:Act as a senior point of contact for guests, handling complex inquiries and VIP requirements with diplomacy and grace.
- Quality Control:Monitor service and food quality consistently, providing real-time feedback to the team to ensure perfection in every detail. Requirements & Qualifications:
- Experience:Minimum 2-3 years of management or supervisory experience in a luxury F&B environment (5-star hotel or Michelin-starred restaurant).
- Languages:Fluency in English and Italian**is essential. Professional knowledge of German is a significant advantage.
- Skills:Strong leadership, organizational, and problem-solving abilities. Proficiency in POS and reservation systems.
- Education:A degree in Hospitality Management or a related field is preferred.
- Attributes:A refined professional presence, excellent emotional intelligence, and a deep passion for high-end gastronomy.
Key Responsibilities
:
- Operational Leadership:Supervise the daily operations of the outlet, ensuring service is seamless, sophisticated, and consistent with the Aman brand.
- Team Management:Lead, motivate, and train the service team. Assist in scheduling, performance appraisals, and fostering a positive, professional work culture.
- Guest Relations:Act as a senior point of contact for guests, handling complex inquiries and VIP requirements with diplomacy and grace.
- Quality Control:Monitor service and food quality consistently, providing real-time feedback to the team to ensure perfection in every detail. Requirements & Qualifications:
- Experience:Minimum 2-3 years of management or supervisory experience in a luxury F&B environment (5-star hotel or Michelin-starred restaurant).
- Languages:Fluency in English and Italian**is essential. Professional knowledge of German is a significant advantage.
- Skills:Strong leadership, organizational, and problem-solving abilities. Proficiency in POS and reservation systems.
- Education:A degree in Hospitality Management or a related field is preferred.
- Attributes:A refined professional presence, excellent emotional intelligence, and a deep passion for high-end gastronomy.