Customer Service Representative

**About This Role** **The Company** CAE is a high-technology company, bringing the digital and physical worlds closer together to create a safer world. Our vision is to be the worldwide partner of choice in civil aviation, defence and security, by revolutionizing our customers’ training and critical operations with digitally immersive solutions to elevate safety, efficiency, and readiness. If you want to expand your horizons and work in an exciting growing industry read on. **Role Description** Join our team in Milano where you’ll be the first and main point of contact for our in-house customer experience. You’ll manage daily operations related to customer services, as well as training centre administration and reception tasks. In this varied role you’ll help prepare training documentation, manage trainee files and data, and provide crucial support to ensure regulatory prerequisites are met within this highly regulated and safety critical industry. As well as the administrative tasks, you’ll be the focal point for customers in our centre and organize logistics and scheduling activities. We’re looking for you to be organized with high attention to detail, as well as a real focus on data protection considerations and a customer-oriented mindset. **Responsibilities** - Serve as the main point of contact for administrative duties with both external and internal customers. This includes office management, administrative tasks, front desk responsibilities, and generating reports for customer service activities. Support tasks related to Environmental, Health, and Safety (EHS) and facilities, handle local contractors and visits, and organize events. Manage front and back-office functions to ensure customer service delivery meets and exceeds expectations. - Handle visa management for customers and address local customer requests related to scheduling, changes, and remedial training. Resolve any issues related to facilities, training, or administration that may impact the customer experience. - Ensure the training centre is ready for clients, including maintaining an optimal coffee corner. Coordinate internal activities and communication across departments to ensure the training center consistently meets customer expectations. - Oversee the customer satisfaction survey process to achieve the highest level of customer service, as measured by CAE Client satisfaction surveys. Ensure proper client feedback and coordinate with relevant internal stakeholders, such as Technical Operations, Facilities Management, Training, and Scheduling. - Lead day-to-day client services, developing action plans under the supervision of the Customer Service Manager (CSM) based on customer needs and expectations. - Experience in an administrative role involving managing, storing, and preparing documentation and personal records - Proficient in English and Italian language - Customer-focused and strong communication skills **Position Type** Regular CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted. **Equal Employment Opportunity** At CAE, everyone is welcome to contribute to our success. With no exception. As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team. At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age. The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse. **#L1-SG2** **Position Type** Regular CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted. **Equal Opportunity Employer**: CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.