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2 giorni fa

Venezia, Italia BE MATE A tempo pieno

Be Mate is travel, while feeling at home and bringing together the best of two worlds: The freedom of an apartment with the safety, quality, and services of a hotel." This is Be Mate. More than apartments. : ) Would you like to join our team? **Job responsibilities** Reporting to the Operations Manager, the main tasks will be: - Implement the systems and procedures for the proper functioning of the building. - P&L control and monthly meeting with Italy Operations Manager and Head of Operations. - Check and upload invoices to the Finance dpt. Using Easyap program. - Make sure that the apartments meet the quality and comfort standards set by Be Mate. - Prepare the documents and reports for the morning briefing. - Management and coordination of Housekeeping, Maintenance, and Guest Service departments. - Organize work shifts and holidays. - Control that the established annual budgets are fulfilled, notify and correct any possible deviation. - Collection control and daily closing, manage and check Petty cash. - Verify that the published rates are in accordance with the policy established by the revenue team. - Control that the reservation policies are correctly applied. - Supervise the different types of distribution, commissions, and collection methods. - Manage and reply to reviews on different platforms, responding to the negative and neutral ones. Positive reviews can be answered by receptionists. - Inform the Italy Operations Manager about all matters of interest (Incidents, achievements, possible improvements, results, etc). - Send the weekly report on Mondays to the Italy Operations Manager and Dirección Operaciones. - Coordinate actions with third-party companies and central departments. (ex. Cleaning outsourcing). - Stock control, inventories, and purchase request, managing relations with suppliers, security management and control. - + 5 years of previous experience as Front desk agent or similar, preferably in touristic apartments. - Excellent use of Office (Word, Excel, and Powerpoint) - Management of Analytics, Channel Manager, and PMS of the industry.

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