Employee Relations Manager

Have several years of relevant employee and labor relations experience in ER, HR, or Legal roles
- Retain an in-depth understanding of labor and employment laws and regulations
- Have experience working with third-party contractor workforces
- Possess demonstrable problem solving and analytical capabilities
- Demonstrate experience analyzing metrics and assessing employee sentiment data to find root causes and develop short-, medium
- and long-term plans
- Be capable of working successfully in fast-paced, ambiguous environments
- Have the ability to relate to and communicate effectively with employees at all levels
- Demonstrate high emotional intelligence and empathy
- Possess strong change management, negotiation, and influencing skills
- Speak fluent Italian and English
- Advanced degree level education

We are looking for a Manager Employee Relations
Join an exciting team with a great mission. We want Amazon to not only be the most customer centric company where our customers can find, discover and buy anything online, but with your help, Amazon will also become the most employee centric company in the world. This is your chance to make history
**Your Role**: Manager Employee Relations
The Amazon Last Mile Employee Relations team supports Amazon and third-party contractor teams that execute Amazon’s last mile delivery services. The core workforce this positions supports are delivery drivers. This position’s responsibilities fall into proactive and reactive categories. We are seeking an Employee Relations Manager with a demonstrated ability to collaborate with and influence field operations managers, human resources, and contractors; to quickly assess data, workplaces, behaviors, and relationships to identify risks and gaps in the work environment; to create, audit, and sustain positive workplace relations programs. The Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. The successful Manager will work reactively on employee and labor relations issues that may arise at a single station, within a specific geographic region, or network-wide. Balancing time between projects and crisis-response is a critical component for success in the position. Understanding of local legislative guidelines, collective bargaining agreements and local union practices and demands is critical to help direct the people agenda and maintain Amazon standards and practices.

**Main Responsibilities**:
The Employee Relations Manager works in strong partnership with local Operations, DSP Team, Compliance Team and HR developing and delivering projects and programs whilst ensuring the effective delivery of an excellent customer experience.

**Responsibilities include**:

- Create Driver Engagement Tools: Develop and assess engagement mechanisms that maintain positive workplace environments for drivers; assess and inform leadership on key areas of improvement both locally and across network
- Provide Labor Relations Advice: In partnership with our legal teams, provide accurate and timely advice on works council and other workplace mechanisms in concert with meeting business needs
- Develop Employee & Labor Relations Strategy: Identify trends and challenges, predict and mitigate risks, and develop and execute solution-focused strategies and programs
- Crisis Management: Work reactively on crisis-oriented partner issues under extreme time limitations while exercising excellent judgment
- Project Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience
- Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs
- Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommends solutions; design and deliver highly-engaging training sessions
- Collaborate: Build constructive relationships with critical stakeholders to share information and influence change
- Problem Solve: Work independently with mínimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions
- Deliver Innovative Solutions: Challenge current practices, industry status quo, and generate creative mechanisms that bring about large-scale solutions

The position reports to the Senior Employee Relations Manager AMZL IT, within the EU Partner Relations Team at Amazon. This is a full-time position that will require significant travel throughout Italy and beyond on occasion, up to 50% of the time over the course of the year, sometimes with little or no notice. Due to the nature of the travel, the base location within Italy is flexible, with the location of Milan Corporate Office offered as a suggested base.

**Preferred Qualifications**:

- Experience building and l