IT - Digital Growth and Innovation Delivery Manager

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

**We are looking for**:
A motivated and experienced **Digital Growth and Innovation Delivery Manager** to oversee and ensure the successful delivery of IT services across Syensqo’s Growth and Innovation domains, including Research & Innovation, Sustainability, and Commercial & Pricing analytics solutions. You will be a key player in our transformation journey, driving service excellence, operational performance, and innovation in collaboration with cross-functional teams. Your leadership and coordination across delivery, service, and performance management will be instrumental in ensuring scalable, sustainable, and high-value IT solutions.

**We count on you to**:
- Manage and oversee the delivery of services within the Growth and Innovation perimeter, ensuring alignment with business expectations and SLAs- Monitor service effectiveness by establishing and tracking relevant KPIs
- Act as the reference point for Foundation Office processes across the following areas:
- Incident, problem, and service request management- Demand intake and business relationship coordination- Change and release management- Knowledge management and documentation- Continuous improvement and dashboard reporting- Service catalog and asset lifecycle management- Access rights governance and data policy adherence- Collaborate with internal stakeholders in IT, cybersecurity, and business units to understand and address evolving service needs- Promote innovation by integrating cutting-edge technologies and driving adoption of best practices- Identify and mitigate delivery risks, ensuring compliance with internal policies and external regulations-
- Coordinate software procurement activities and ensure optimal use of run budgets- Report to senior leadership on service performance, issues, risks, and improvement plans- Lead and deliver initiatives using agile methodologies

**You will bring**:
- A degree in Computer Science, Information Technology, or a related discipline- Solid experience as a Delivery Manager or in an equivalent IT service role- Familiarity with large, complex organizational structures and IT processes- Experience working in international, multicultural environments- Understanding of scientific workflows, solutions, and business needs- Strong project management capabilities and ability to drive cross-functional alignment- Result orientation and ability to make an impact- Empowerment, accountability, and operational leadership- Team spirit and cross-functional collaboration- Passion for innovation, sustainability, and scientific progress- Excellent written and verbal communication skills with an ability to translate technical issues into business terms

**You can count on us to**:
- Include you in a once-in-a-lifetime transformation journey that is reshaping how science and technology serve people and the planet- Provide a dynamic and collaborative environment where your contributions create real impact- Offer autonomy, trust, and opportunities to grow and innovate within a purpose-driven organization- Encourage collaboration, inclusion, and curiosity in everything we do

**You will get**:

- Competitive salary and benefits package
- 16 weeks of maternity/paternity and co-parenting leave
- Training Platform for all employees
- Free Well-Being sessions (physical and psychological)

**Additional information**:

- Locations: Bollate (Italy) or Lisbon (Portugal)
- Occasional travel may be required

About us