Customer Service Representative- Medical Devices

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

**The Impact You’ll Make in this Role**

We are looking for a Customer Service professional to join our Medical Surgical Devices team specialising in the Solventum _Negative Pressure Wound Therapy_ (NPWT) product line. The role will be Hybrid, and based at our office in Milan, Pioltello.

As a **(NPWT) Customer Service Representative r**eporting to the NPWT CS Manager EMEA, you will support the NPWT business in Italy as a permanent member of the front-line customer service team who are highly skilled and offer exceptional experience to customers externally and internally, including sales, marketing, finance, all participants in the supply chain and the field service. You will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

- Punctual and accurate processing of orders and inquiries, considering customer requirements and internal delivery deadlines (Cut-offs for therapy units and disposable sales)
- Tracking and control of delivery dates as well as clarification of outstanding deliveries
- Efficient and effective recording, escalation and resolution of complaints
- Close cooperation with operations, logistics, sales & finance with the aim of providing maximum customer service as a team; but also, to relieve the sales department of administrative activities
- Ensuring comprehensive customer information about the product portfolio, promotional activities and the corresponding service offering
- Customer orientation both within the department and the organization, as well as outside
- Continuous improvement attitude when it comes to process improvement within the daily work & processes as well as cross function processing
- Taking up internal Super User or Specialist tasks once ready

**Your Skills and Expertise**

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications and skills:

- Bachelor’s Degree or High School Diploma with relevant experience
- A commercial apprenticeship or relevant professional experience in the field of customer service (at least 3 years) and exposure to multichannel customer service
- Professional experience in internal sales or inside sales or contact center
- High level of service and customer orientation combined with a goal-oriented communication style
- Great listener and communicator, enjoying direct customer contact and a capable to provide high level of service
- Excellence driven, accurate, structured and reliable working style
- Enjoying working with international teams and in a fast paced environment

**Work location**:

- Milan, Pioltello

Hybrid (Job Duties allow for some remote work but require office presence at
least 2 days per week)

Supporting Your Well-being
Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Diversity & Inclusion
(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

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