Digital Healthcare Product Specialist

SUMMARY

Location: siHealth Photonics Srl, Via Aurelio Lampredi 45, Livorno, Italy

Contract type: Permanent full-time position

WHO WE ARE

POSITION

We are seeking for an enthusiastic Product Specialist to join our team for introducing our digital healthcare solutions to the market, regularly interacting with customers for understanding their needs and for identifying new innovative digital solutions to be developed.

Skills in Customer Relation Management (CRM) solutions are highly appreciated for scheduling and tracking the qualification and the progress of maturity of the prospects.

The Product Specialist is expected to contribute to improve the customer/user experience of our solutions, generating new insights and outlining solution development strategies by starting from the customer/user needs and reporting to the Product Manager.

The typical activity in the pre-sales phase with prospect customer of the Product Specialist is structured as follows:

- Follow-up meeting to the very first meeting of the Sales Manager, to answer questions about benefits of products and services and further qualification of prospect manage first feedbacks into CRM ;
- Schedule and delivering a demo call/meeting, communicating client benefits to prospects also through product overview presentations and/or product reviews
- Reporting to both Product Manager and Sales Manager about the feedbacks collected during the demo call/meeting and tracing it in the CRM

The Product Specialist will also be asked to deploy training sessions for the customers/users and to actively provide technical support during the post-sales phase.

**Responsibilities**:

- Understand customer needs and collect requirements for our products
- Planning and assisting with new solution releases on the market
- Support the Sales team for presenting the value added by our solutions
- Collaborate with the Technical team for the definition of solution upgrades and innovation, ensuring a customer-driven product development
- Performing solution demonstrations & training for customers/users and during communication events
- Being the customer reference for technical support in the post-sales phase
- Providing recommendations and suggestions for solutions upgrades or for identifying new solutions, coming from the regular interaction with customers and end users (patients)
- Working with our marketing & communication team to support the communication about our solutions and the market launches

**Skills & Experience**:

- Required_
- Degree in biomedical engineering and/or IT-related discipline
- Minimum of 2 years’ experience in the digital healthcare sector
- Excellent presentation and interpersonal skills
- Excellent written and verbal communication skills in English and Italian
- Strong attitude in using and demonstrating digital solutions
- Passioned in gathering customer/user needs and feedbacks for quickly defining solution improvements
- Strong attitude in engaging and inspiring customers/users as well as in highlighting the added values of our solutions
- Attention to the customers and to the users, taking care of the customer/user needs and showing good problem-solving skills
- Good IT skills and experience with Microsoft Office (Outlook, Word, PowerPoint, Excel)
- Nice to have_
- Previous work experience in the digital healthcare sector
- Previous experience in a product development and/or product specialist / sales technical support role
- Proven ability to collaborate with cross-functional teams, including Product Development, Technology Innovation and Sales team

HOW TO APPLY
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**INFORMATION ON THE PROCESSING OF PERSONAL DATA OF CANDIDATES AND DECLARATION OF CONSENT**

**1.** **Identity and contact details of the Data Controller**

The Data Controller of the processing of your personal data is **siHealth Photonics Srl., Via Lampredi 45 - 57121, Livorno, Italy. **siHealth Photonics Srl is a company of the Flyby Group.

**2.** **Contact details of the DPO**

**3.** **Purposes of the processing**

**4.** **Purposes of the processing of special categories of data**

With regard to special categories of data, when present within the curriculum and/or acquired during the selection activities (such as, for example, data concerning health, data revealing racial or ethnic origin or trade union membership, etc.), in accordance with the provisions of art.9 of the Regulation, they will be processed only if you give your explicit consent to the processing for the purposes related to the selection and pre-employment activities.

**5.** **Legal basis of the processing**

The legal basis of the processing is represented by the art.6, let. b):
and art.9 let. a) of the Regulation:
**6.** **Methods of the processing**

The data will be processed both by computerized and paper-based methods, observing the rules on the protection of personal data, including those r