Guest Experience Specialist and Billing

3 giorni fa

Ciampino, Italia Signature Aviation A tempo pieno

**Guest Experience Specialist & Billing**

**Ciampino, Rome**

**About us**:
Signature Aviation è la principale azienda mondiale di Hospitality nel settore aeroportuale della business aviation. Offre servizi di supporto all'aviazione privata garantendo esperienze eccezionali ai propri clienti. Attraverso un network mondiale, l'azienda dispone di oltre 200 terminal dedicati distribuiti in 27 paesi.

I servizi e le strutture dell'azienda rappresentano fattori chiave per il dinamismo economico globale e per gli spostamenti internazionali.

**Posizione**:
Guest Experience Specialist & Billing

Luogo di lavoro:
Aeroporto di Roma Ciampino

**Descrizione della mansione**:

- Accoglienza e assistenza degli ospiti e degli equipaggi garantendo un'esperienza esemplare e professionale.
- Collaborazione con il team per la gestione efficiente dei servizi aeroportuali e delle informazioni tra ospiti, enti aeroportuali e dipartimenti aziendali.
- Monitoraggio dei voli e coordinamento dei servizi richiesti con il Team Airside.
- Gestione delle richieste degli ospiti e risoluzione delle criticità in modo efficiente.
- Applicazione delle procedure di _safety & security_ aeroportuale.
- Gestione dell'attività amministrativa della base con presa in carico del processo di fatturazione attiva e passiva.

**Requisiti Richiesti**
- Diploma di scuola superiore o laurea.
- Almeno 1 anno di esperienza nel customer service (aviazione, retail, hospitality o vendite).
- Almeno 1 anno di esperienza amministrativa / contabile.
- Conoscenza della lingua inglese parlata e scritta (livello B2); gradita la conoscenza di altre lingue straniere.
- Competenze informatiche e capacità di apprendere rapidamente l'utilizzo dei software aziendali.
- Disponibilità a lavorare su orari flessibili, inclusi turni notturni, festivi e weekend.
- Patente di guida.

**Benefit**:

- RAL 21-26K/annui
- Ticket restaurant
- Employee Assistant Program

Tipologia contrattuale:
Contratto a tempo determinato o a tempo indeterminato da valutare in base all'esperienza

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