Technical Support Manager

5 giorni fa

Faenza, Italia Allegion A tempo pieno

Creating Peace of Mind by Pioneering Safety and Security
- At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and _beyond. Additionally,_ in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._

Manage, overview and coordinate the Technical Support team to support pre/after sales activities and supply technical support to Customers, Technical Centers and Sales remotely and on the field.

Main Tasks and Responsibilities
- Human resources management: direct responsibility of the Technical Support Team and responsibility of the Technical Centers work.
- Technical Support Service costs/revenues reporting. Responsibility of the economics management.
- Follow a complete project from the order to the customer hand hover and coordinates and controls CISA Technical Centers.
- Train the CISA Technical Centers about CISA products configuration, installation and customers management.
- Provide technical solutions, how to interact with the customers and best practices to Technical Support teams.
- Support, with the Technical Support Team, the Sales teams by provide the devices list, to better match the customer requirements.

**Required Skills**:

- Have the ability to support and coordinate technicians.
- Be able to properly deal with customers and adapt to different situations and customer requirements, proposing the best solution.
- Willingness to travel at short notice mainly in Italy, but also abroad.
- Skills in assertive communication and open mind and behavior in stress situations.
- High level electronic and informatic knowledge.
- Basic electric knowledge.
- Basic ethernet network knowledge.
- Basic mechanical knowledge.

Qualifications
- Bachelor Degree or University Degree in Electronic/Informatic.
- English language fluency (mandatory).
- IT literate with working knowledge of Microsoft Applications, essential (Excel, Word and Powerpoint).
- 2 years’ experience in Technical Support/After Sales.
- Highly motivated and passion driven.

We Celebrate Who We Are

contact our Talent Acquisition Team


© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an

equal opportunity and affirmative action employer

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