Ops Manager Italy

2 giorni fa

Milano, Italia OVRSEA A tempo pieno

**Overview**

The Ops Team is at the heart of the OVRSEA customer experience: reactivity, excellence, pedagogy and customer awareness are the leitmotiv The Ops team is the main contact for our customers and acts as a link between all our service providers, who have been selected on the basis of quality of service, responsiveness and reliability.

**About the job**

Our Ops Managers directly update our clients on the evolution of their transport, inform them on the important stages, guide them amidst constraints and hazards and find the best possible solutions when required.

They are the principal conductors of international transports. Ops Managers coordinate our chosen service providers (agents, shipping and trucking carriers, customs brokers...). Responsible for delivering our quality of service, they are key pillars of the company and drive its growth.

**Mission**

**Global transport operations for large imports or exports (80%)**
- Support a portfolio of customers
- Carry-out and organize air, sea, road and rail transport
- Advise customers and resolve issues proactively

**Development, structuring and strategy (20%)**
- Manage supplier relationships and negotiations (carriers & agents worldwide)
- Develop the team’s knowledge (research and production of articles)
- Refine operational strategies

**Profile**:

- You demonstrate an interest in the transport industry. You are curious by nature, and are never satisfied with the answer “we’ve always done it this way”. Experience with a forwarding agent is a plus, but not essential.
- You can handle stress: Ops days are exciting but intense. Lots of issues and requests at the same time, and non-stop deadlinesbut we love it
- You think solutions rather than problems, and you are able to take initiative.
- You have a strong interest in the startup environment, and you want to commit to an exciting entrepreneurial adventure

**What will this job bring you?**:

- Relational skills: you will interact with people from more than 70+ countries (customers, service providers), from various industries and company sizes
- We value a strong learning environment at OVRSEA. Continuous learning is very important to us, which will allow you to solve rather complicated problems
- We have a team with different backgrounds: some experienced in the world of transport and others who have never done it before. This balance guarantees a dynamic and close-knit atmosphere in the face of an intense day-to-day

**Benefits**:

- Competitive salary
- Beautiful office in the center of Milan
- 4 weeks onboarding before becoming fully operational in your daily job
- Flexible work from home policy
- 8€ electronic restaurant tickets
- 50% of transportation costs reimbursed (under investigation)
- ❤️‍ Private health insurance (under investigation)
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._

**Interview Process**:

- Call with Yasmina, our Talent Acquisition Manager - 30 min
- Interview including a business case with Francesco (Team Lead Ops) and Nicolas (Country Manager Italy) - 1h00
- Interview with Brieuc, our Chief Operations Officer & Co-founder - 30 min
- Meeting with the team in our offices
- The final proposal

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