Project & Service Manager

Project & Service Manager At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Project & Service Manager, then get ready to join our company. We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team. We are looking for a resource to be included in the Technology Area of the Technology & Operations Management Department of WL MS Italia. Your day-to-day responsibilities include: You collaborate: - with the technological and business areas of WL MS Italia with the aim of managing it services related to the world of Acquiring on progettuality and on assets in operation - with the Finance structure for the correct management of IT costs of scope - with WL structures for all shared projects and services provided - with the IT structures responsible for the management of Processes and Procedures You ensure: - full adherence of the implemented solutions to the requirements of Business, Compliance, to the engineering rules adopted by the Company and borrowed from the Group as well as to the roadmap of technological evolution; - in collaboration with your Manager and with the Company structures in charge, the correct implementation of sourcing strategies - in collaboration with your Manager and with the IT and company structures in charge, the correct governance of IT costs - the definition and continuous monitoring of SLAs and KPIs and related services provided by suppliers as well as managing, in collaboration with the IT structures in charge - the maintenance of the catalogue of company services - the contribution to the Process of Incident and Problem Management - the management of first-level controls Signs of success - ability to collaborate: in particular, knowing how to work in teams and / or with different teams, achieving results and cooperating in the common interest and respect for all components - attention to the growth of its employees - adaptability: in particular, the ability to adapt to a highly evolving context with potential changes in priorities in daily activities - attention to detail - ability to orient to the result Skills we can’t do without: - excellent knowledge in IT services both in relation to the implementation of evolution projects and in relation to maintenance (service management), according to the Group's "model" - excellent functional and technical knowledge in Acquiring with particular focus on customer onboarding processes - excellent knowledge of Cost Control processes - experience in the management of teams of minimum 5 units - excellent knowledge of Change, Incident and Problem Management processes - previous professional experience of at least 5 years in similar activities is required. Skills we’d like: - good knowledge of Office package (Word, Excel, Power Point) - good knowledge of English - good knowledge of ITIL and COBIT frameworks - good knowledge of PMP and AGILE/SCRUM - Degree in Management Engineering or in computer science. In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, 32 days’ annual leave, private medical insurance, an attractive pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services. What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career. Our success comes from strong skills, new insights, diverse points of view and the energy of all women and men from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.