Middle Office

Corso Como 17 2, MILAN, IT, 20154
- UNDERWRITING
- 3873
- Band B
- Chiara Teresa BARLETTA

**Middle Office - Underwriting Assistant Property**

Milan, Italy

AXA XL is the P&C and Specialty Risk division of AXA, specialized in managing complex industrial risks. We offer insurance coverage and services for medium-sized companies and multinationals, operating in over 200 countries.

You will join the Middle Office team, within AXA XL Italy Operations department, that aims to provide a high-quality service for our clients, activating and managing insurance contracts lifecycle on complex risks.

Providing efficient administrative services, you will deal with brokers and large clients within an international environment with the aim of solving contractual situations and every need of our customers at national and international level.

You will have the opportunity to work with all insurance departments from Underwriters, Finance and Claims, also communicating with our colleagues in other countries to manage Global Programs.

**What you’ll be DOING**

What will your essential responsibilities include?
- Ensure that administrative processes related to the complete policy lifecycle are efficiently managed from A to Z, with a high level of quality service to internal and external stakeholders.
- Manage and monitor the evolution of performance through the data provided by company systems, in terms of quality, speed and customer needs.

You will report to Operations Team Leader, Italy

**What you will BRING**

We’re looking for someone who has these abilities and skills:

- Knowledge of Property insurance policy forms, insurance processes and regulatory system.
- Communicate and work in Italian and English.
- Place the customer at the center of all decisions and actions. Use empathic listening and formulate customized advice and solutions. Understand and anticipate customer needs and behaviors.
- Able to work under his/her own initiative and manage priorities to meet tight deadlines.
- Work in team with people with different skills, expertise, from different places and cultures to achieve collective goals.
- Adapt quickly to changes, show appetite for the unknown, learn in all circumstances

**Who WE are**

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

**What we OFFER**

**Inclusion**

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. _It’s about helping one another — and our business — to move forward and succeed._
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter

**Total Rewards**

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

**Sustainability**

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

- ** Valuing nature**:How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring na