Customer Service Consultant

20 ore fa

Assago, Italia Festool Italia Srl A tempo pieno

Festool is a German, producing high quality tools since more than 90 years. Globally, we are present in 68 countries and have over 3,000 employees. We operates our own subsidiaries in 25 countries - Festool is looking for the Italian Subsidiary for a Customer Service Consultant to work in the Italian subsidiary situated in Assago (MI).

The selected resource, will deal with customer service issues operational CRM activities and coordination of internal processes.

**Responsibilities**
- Handle customer inquiries using different communication channels providing customers with product and service information
- Manage order flow from order acquisition to order entry in compliance with agreed trade terms identifying and escalating priority issues
- Manage and solve customer complaints, as well as giving support in solving After Sales issues.
- Close follow-up on pending complaints requests, in order to get complete and accurate answers in a timely manner.
- Manage the relation and correspondence with Head Quarter in English language on a daily basis.
- Constant update of the CRM - Salesforce - database maintaining the system in order to keep it up to date.
- Draft of periodic relevant data reports and Monitor and optimize operational performance KPIs
- Take part in Customer Experience projects and/or meetings (abroad when requested).
- Follow up on customer requests and queries according standard operating procedure

**Background**
- High School Diploma or University Degree
- Excellent knowledge of Sales Force and SAP
- Proficient knowledge of Microsoft Excel and its main features
- Fluent in English language, both written and spoken.
- Strong communication skills
- Previous experience in a customer service support role (1-3 years)
- High team spirit and proactive approach

**What we offer**
- Possibility to work for a strong rooted international company in continuous growth, committed to producing high standardproducts which considers diversity and ecological sustainability as focal element for its future development.

Contratto di lavoro: Tempo pieno, Tempo indeterminato

Stipendio: €32.000,00 - €35.000,00 al mese

Benefit:

- Bevande gratis
- Buoni pasto
- Computer aziendale
- Convenzioni aziendali
- Rimborso Internet
- Sconti sui prodotti o servizi dell'azienda
- Supporto allo sviluppo professionale

Orario:

- Dal lunedì al venerdì

Tipi di retribuzione supplementare:

- Bonus annuale
- Quattordicesima
- Straordinario
- Tredicesima

Istruzione:

- Scuola Secondaria di II livello (Superiori) (Obbligatorio)

Esperienza:

- addetto/a assistenza clienti: 1 anno (Preferenziale)

Lingua:

- inglese (Obbligatorio)

Sede di lavoro: Di persona

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