Remote Customer Support Representative

7 giorni fa

Provincia di Siracusa Sicilia, Italia ModSquad A tempo pieno

**ModSquad** has partnered with a leading **music streaming service** and we are seeking enthusiastic and dedicated Customer Service Representatives to join our **fully remote** team.

As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries via inbound messages in both **Dutch** and **English**.
- Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in _**_Dutch _**_and _**_English_**_._

**Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time)**:

- ** 40 hours per week**are required for the **8-week** orientation period:

- **Orientation phase 1**: 4 weeks, 4 AM - 1PM
- **Orientation phase 2**: 4 weeks, self scheduled between the hours of 7 AM - 10 PM
- ** Production**: Daily, 7 AM - 10 PM.
- ** Project Commitments**:

- **25 hours** per week
- **8 hours** are required on **Saturday and/or Sunday**.
- **180 days** (as needed by ModSquad)

**Who Are You?**:

- You have strong desire to create a unique experience for each individual customer.
- You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.
- You've provided Customer Support via **inbound web messages** in the past.
- You've provided web messaging support to **3-5 customers at the same time**.
- You are professional/business level proficient in **Dutch** and **English.**

**Workspace Requirements**:

- A dedicated laptop or desktop computer running Windows 10 or above.
- A working webcam and willingness to use it during orientation/as needed by project.
- Must be willing to download and install ModSquad security systems on your computer and mobile phone.
- Stable broadband internet connection of 25 MBPS or greater
- 8 GB RAM or better
- Dual monitors highly recommended

**Please note: A Chromebook is not sufficient for ModSquad projects.**

**Who is ModSquad?**

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time

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