Front Office Agent

**FRONT OFFICE AGENT**

We are looking for personalities who share our vision of inspiring our guests, are passionate about what they do and want to follow the path to the top with us. Motivated talents with a feeling for something special and real masters who understand their craft like no one else, in short: summiteers.

**What will I do?**

As a front office agent in our hotel, you are the first point of contact for our guests. They help to make a good first impression and immediately convey a feeling of genuine hospitality to our guests. You will carry out the following tasks together with a dynamic team:
Conduct efficient front desk workflow, including check-in/check-out

Assist in processing guest inquiries

Ensure that the Front Office Manager and his or her representative are informed of all relevant feedback from guests and/or other departments

Always have a high level of customer focus in order to offer our guests a unique stay

Maximize room occupancy and employ upselling methods to promote hotel services and amenities

**What are you bringing with you?**

Completed training in the hotel industry or professional experience in a similar area of responsibility

Their motto is to offer every guest perfect and personal service

Positive and dynamic work attitude

Resilience and flexibility

Independent work and teamwork

Good communication skills

Flexibility and of course friendly charisma

**What is it like working for Hilton?**

Hilton is the leading global hotel company, offering guests accommodation in luxurious full-service hotels and resorts, apartment concepts and innovative mid-priced hotels worldwide. For nearly a century, business and leisure travelers have enjoyed the best accommodations at Hilton. At Hilton, we remain true to our tradition of providing unique experiences for millions of guests. Our vision is to “fill the world with the light and warmth of true hospitality by guaranteeing outstanding experiences in every hotel, at every time and for every guest”. The heart of it all is our employees, who make our vision a reality every day.

**What you can expect from us**:
Flat hierarchies and direct communication at all levels

Regular feedback so that you always know where you stand, keep an eye on your goals and achieve them

Promoting teamwork and cohesion among employees

Flexible roster design, which includes publishing rosters 14 days in advance

Access to Hilton University with thousands of free learning opportunities

Regular internal training offers

Performance-related, industry-standard pay in accordance with the collective agreement

Holiday entitlement according to the collective agreement

Work clothing is provided and cleaned

Worldwide accommodation options in Hilton hotels at very attractive employee rates

Comprehensive welcome program and introduction to the company

Good food at low costs in the in-house team restaurant

A job in the world's leading hotel group with excellent career prospects

**What else you should know**

Every company has individual ideas for its future employees - but as we all know, no one is perfect. So please don't be alarmed if you don't

Contratto di lavoro: Tempo pieno

Benefit:

- Orario flessibile

Orario:

- Orario flessibile
- Turni

Tipi di retribuzione supplementare:

- Quattordicesima
- Tredicesima

Esperienza:

- Portiere di notte: 2 anni (Obbligatorio)

Lingua:

- Inglese (Obbligatorio)