Electronics Service Specialist

1 giorno fa

Brugherio, Italia Haier Europe A tempo pieno

Job Posting Title

Electronics Service Specialist

The challenge

An exciting opportunity has arisen to contribute to the development of the Service Team at Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, selfdriven and motivated to join a team of open-minded individuals. We are looking for an individual who demonstrates the core values of the Haier’s attitude: entrepreneurship and innovation, zero distance to consumers and IoT & Ecosystem thinking.

A true change agent with an agile approach thriving for idea contamination and with a hyper-collaborative approach that breaks silos and creates an open ecosystem.

What you will do

The Electronic Service Specialist is responsible to follow electronic developments on the product, collaborating with E&E to monitor service issues (i.e. errors from display, Service App, Autotest, Service Mode) and guaranteeing correct serviceability on the product new electronic developments that can help the service (dynamic self-test, repair process). He/She will manage the programming benches, making it compatible for new products and in maintenance/updating. He/She will be responsible of the compatibility between the electronic boards/software versions/eeprom for service management.

In particular:

- Collaborate with E&E to improve serviceability and electronic management;
- Attend meeting NPI projects when impact the electronic behavior;
- Manage all the service benches as improvement and maintenance/Update;
- Find Opportunities to improve serviceability linked to Electronics;
- Support the electronic management on service (spare part/software replacement);
- Extract from electronic specs the main information for training course/technical bulletin;
- Analyze Technical Pex for electronic issue to find actions to reduce it;
- Availability to visit customer for support electronic issue directly on the field;
- Build a continuous contact with service electronics supplier for management of service issue;
- Develop solution for alternative spare parts when the original parts is not available;

What you need to succeed

Must have: Knowledge of electronic developments on the product, Experience in E&E department.

Nice to have: Sufficient Microsoft Office knowledge (Outlook, Word, Excel, Powerpoint).

Education: Technical (Electrical/Electronic) Diploma

Seniority: 1/3 years

Languages: English language full proficiency

Soft skills: Strong attention to details and structured way of working, Good capability to work inside multicultural team and interface with other people, Good communication capability, Good analytical skills.

Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

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