Head of Delivery

Looking for a new challenge with an impact company?

We are looking for a **Head of Delivery** in Milan to support Customer Operations and Consulting teams.

You will be responsible for:
Setting operational direction for the local delivery team (Consulting, Customer Success Managers, Customer Solution Engineers), deploying standard processes built at the head quarter level, managing the team across a broad portfolio of clients, and successfully implementing recovery for project crisis situations. Discussing local strategic direction with headquarter and country lead.

**Key responsibilities**:

- Representing the delivery team within the business and ensure their views are made clear to the executive management team of Deepki and of the client
- Ensuring the individuals within delivery management are aligned and function as a team
- Owning client accounts and ensure end to end management of specific contracts, to include : delivery against client’s objectives ; progress reporting against milestones ; proactive management of challenges as they arise ; client stakeholders management
- Working closely with internal teams to ensure all tasks are completed in a timely fashion and that they understand where this client sits within the context of the client’s objectives
- Understanding business requirements and develop a plan to execute internal / external projects on time and within budget
- Ensuring client SLAs are met, data deliveries are on schedule and compliance with quality standards is maintained
- On the back of the teams, ensuring conversations around client needs
- Being involved in key Deepki topics (from project delivery, to ESG and wider business innovation)
- Building strong relationships with both clients and all parts of Deepki’s business to define viable approaches/methodologies in line with relevant standards and best practices

**You will be closely cooperating with**:

- the Sales team to do the handover and the contract initialisation and provide examples of key success stories and to support them when needed
- the Key Accounts team to manage the relationship with the customer
- have a proven ability to successfully deliver the largest projects/programmes
- have knowledge and experience of software deployment from project planning, taking over a platform with a new team, deploying a central solution to local problems, estimating workloads, working with third party clients
- have a strong IT experience either at a software editor or through the implementation/deployment of a platform in international projects
- have an extensive experience managing projects, including projects in a “digital” consulting environment
- have experience managing a team of project managers and other delivery specialists
- have experience managing projects with consulting revenue of €1M+
- have experience managing relationships at a senior level within large corporations
- demonstrate proven organizational skills combined with very strong meeting facilitation skills
- are business process oriented
- demonstrate ability to juggle multiple tasks and priorities
- are people oriented with a focus on mentoring
- have previous experience managing teams with central headquarter teams
- demonstrate excellent ability to build relationships with a cross-functional approach
- are fully proficient in Italian and English
- are based or willing to commute or relocate to Milan

**Nice-to-have**:

- ESG expertise
- Master Degree's in Engineering or Management
- proficiency in French

**WHY JOIN DEEPKI?**

Deepki is a company with a cause: we work to make the world a better place by reducing real estate’s negative impact on the planet. As a fast-growing tech company focused on ESG, we offer employees a unique workplace where they can make a difference.

We provide a flexible environment where employees can work from home up to 3 days per week and organize regular social events to build relationships and spirit among employees.

On top of providing the usual social benefits in all locations, we also invest heavily in the training and development of our employees and invite all new “Deepkies” to take part in a 2-day onboarding session in Paris during their first 2 months in the company.

Our list of benefits includes, but is not limited to, Health/Pension Insurance, meal vouchers, transportation allowance, winter & summer bonuses, and more

More about Deepki?

Deepki: #ImpactForward

Founded in 2014, Deepki supports real estate players in their transition to net zero and sustainability. To achieve this transition towards sustainability, Deepki helps realign stakeholders’ interests to build efficient strategies and transform real estate into a positive force for the planet.

Deepki is the only company offering a fully populated ESG data intelligence platform combined with expert advisory services. The company’s end-to-end solutions leverage data to improve ESG performance and maximize the value of real estate asse