Global Key Account Manager

We are a speciality chemical company and one of the world’s foremost suppliers of water-based polymers with leadership positions in many markets. Our polymers help customers create innovative new products and enhance the performance of existing products in key industries such as coatings, construction, adhesives, paper and nitrile medical gloves. The acquisition of the highly complementary OMNOVA Solutions Inc in April 2020 has extended the group’s geographic reach, expanded the global platform and will accelerate the further differentiation of the business.
- We have operational headquarters in London, UK, and provide customer-focused services from regional centres in Harlow, UK; Marl, Germany; Kuala Lumpur, Malaysia; and Beachwood, Ohio, USA.
- Purpose of the Job:

- This position will manage and co-ordinate the entire sales and marketing process for selected Global Key Accounts within the Functional Solutions Business Unit. A key responsibility is the delivery of volume, gross margin and credit management targets in these accounts. As well as the management of the relationship as Synthomer’s primary contact creating credibility and building strong lasting client relationships.
- Main Accountabilities:
- Manage the Global Key Accounts within the Functional Solutions business unit worldwide in-line and Regional Sales-
- Co-ordination and consultation with regional centres and other SBUs on a global basis to ensure a common corporate approach towards Global Key Accounts-
- Implement a Global Key Account sales plan in-line with Business Unit Strategies and delivery against the plan (volume, price, gross margin and unit gross margin)-
- Negotiate prices and quotations incl. rebates within corporate guidelines and deliver against targets-
- Set payments terms and conditions in-line with credit management targets and deliver against set targets-
- Responsible for all key account contractual affairs supported by Synthomer legal departments-
- Ensure cross functional activity on all of the accounts-
- Liaison with Customer Service & Logistics to ensure that targeted service standards are achieved and maintained-
- Ensure that growth projects are fully collaborative with Synthomer being viewed as a trusted partner and ideally achieve a Key Supplier Status-
- Issue regular reporting on the area of responsibilities and measures achievements against set targets-
- Provide feedback to the business unit leadership team on market trends, customer developments and competitor activity/supplies worldwide-
- Manage the monthly forecast together with Regional Managers to ensure that an accurate sales forecast exists-
- Contribute to the annual budgeting procedure-
- Ensure active Pipeline Management and update on a monthly basis- Skills and experience:
- Educated to a Degree level-
- Significant experience in a sales leadership position, including key account management activities-
- Previous Marketing of Speciality Chemical products essential-
- Experience in Textile would be beneficial and in water based Polymers Industry preferred-
- Exceptional verbal and written communication skills with aptitude in building relationships at all levels of the organisation-
- Professional gravitas, assertive and confident with a high level of personal and professional credibility, presenting to senior level stakeholders-
- Strong cultural awareness, adaptability and confidence to operate across geographic regions- English:_
- Why Synthomer?
- We are ambitious
We have grown significantly - both organically and inorganically. We are a FTSE 250 listed company, 22% of our revenue comes from newly commercialized products, and we’re recognized in the top-quartile for chemicals manufacturing safety.
We believe in high challenge, high support
We are keen to let you contribute in real roles from day 1. We expect a lot, but offer a lot, too. This includes onboarding, induction and learning events, networking opportunities, mentoring and personal development planning. So, be up for an inspiring long-term career adventure.
We personalize our approach to development
At Synthomer, you won't find generic career tracks or development programs but rather a one-size-fits-one approach to employee development. We'll partner with you to ensure you have the right experiences that build your capabilities and accelerate your career growth.
- Deutsch:_
- Warum Synthomer?
- Wir sind ambitioniert
- Wir sind signifikant gewachsen - sowohl organisch als auch durch Zukäufe. Wir sind ein börsennotiertes FTSE 250-Unternehmen, 22 % unseres Umsatzes stammen aus neu vermarkteten Produkten und unsere Arbeitssicherheitsergebnisse liegen im oberen Viertel der Chemieunternehmen.
- Wir stehen für große Herausforderungen und starke Unterstützung
- Wir benötigen vom ersten Tag an Ihren bestmöglichen Beitrag in Ihrer neuen Rolle. Wir erwarten viel, bieten aber auch viel an, z.B. Onboarding, Einführungs
- und Lernveranstaltungen, Networking-Möglichkeiten, Men