Merchant Operations Manager

**Simplify payments to improve everyone’s life**
More than an app, Satispay is a great group of creative, innovative, curious, enthusiastic people united by a bold mission: to build the future of payments in Europe

We created a mobile payment network to revolutionize how people think about money, by creating a direct connection between consumers and merchants. We do it smart every day while being responsible for the impact of our choices. We believe in creating value for our network through constant collaboration and hard work.

Join us as a **Merchant Operations Manager.**

**What You'll Be Doing**
As a key player in our Operations Team, your role is crucial in enhancing Satispay's position as the premier payment system. Working under the guidance of the Head of Merchant Operations, you will primarily focus on the following exciting activities:

- Cross-team project management: contribute to shaping the future of our operations and merchant management processes, working closely with Key Account Management, Business Development, and Tech teams;
- Lead a Dynamic Team: manage a talented team responsible for various business lines, fostering a collaborative and innovative work environment;
- Drive Business Goals: achieve business objectives by developing and implementing process improvements that enhance efficiency and effectiveness;
- Performance Monitoring: regularly monitor and report on process performance, highlighting improvements in key metrics to ensure continual growth;
- Automation and Project Oversight: build, oversee, and manage automated flows. Develop and maintain a list of ongoing Process Improvement projects, tracking progress and ensuring timely completion.

**What We Need**
We’re looking to attract talented professionals who share our passion for Satispay’s opportunity, the belief that people's experience builds healthy enduring companies and positively impacts people’s lives. If you're looking for a career opportunity where you challenge yourself, learn, and professionally grow, Satispay is the right place for you

You have:

- 2+ years of experience in a similar role;
- Proven experience in people management and workforce coordination;
- Strong analytical, oral communication, and technical writing abilities in both Italian and English;
- A mindset geared towards continuous improvement and a drive to enhance processes;
- A Positive Attitude, an open mind, an eagerness to learn, and a proactive approach to tasks.

You are:

- A team player: the ability to work independently and collaboratively in group settings;
- A proactive problem solver: you can identify and analyze problems, proposing effective solutions that meet merchant needs;
- A tech-savvy: strong computer skills, especially with CRM tools.

**Logistic & Salary**
The role is based in Milan with a hybrid work policy.

We offer a competitive salary, commensurate with experience.
Stock options plan available.

**The selection process**
Please send us your CV in English. Once we receive it, we will take the time to evaluate it carefully. Should there be a match for this or any other position at the Company, we will be in touch with you.

Our selection process may vary in the number and order of steps but generally includes HR interview, technical evaluation, and final meeting in person.
In case there is no match at the moment don’t worry, we will make sure to keep your CV in consideration for future vacancies

Satispay is an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sexual orientation, gender identity, or national origin.
We promote the inclusion and work integration of people belonging to protected categories - as regulated by Law 68/99.
This job opportunity is addressed to both sexes, in accordance with Laws 903/77.

LI-DNI