Business Support Advisor

**Posting Date**:2 Dec 2024**City**:Trieste**Location**:Trieste, IT, 34135**Contract Type**:Permanent**Division**:Marine South West Europe Region**Level of experience**:Junior- RINA is currently recruiting for a **Business Support Advisor - Marine** to join its office in Trieste** **within the Marine South West Europe Region Division.**Mission**
- A Business Support Advisor with a focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices, plays a crucial role in ensuring smooth customer interactions and efficient business operations.

**Key Accountabilities**
- 1. Customer Data Management:

- Create and maintain accurate customer records in the database.
- Ensure that customer information is up-to-date and complete.
- Handle customer inquiries related to account information and updates.

2. Offer Management:

- Collaborate with business development teams to insert offer in the internal system
- Provide customer with complete and accurate offer documents

3. Contract and Customer Order Processing:

- Manage and update contract, ensuring accuracy and completeness.
- Receive and process customer orders, ensuring accuracy and completeness.
- Coordinate with relevant departments to fulfill orders in a timely manner.
- Update customers on order status and expected delivery dates.

4. Invoicing (if needed):

- Generate and issue invoices to customers based on sales orders or service agreements.
- Verify the accuracy of invoice details, including pricing and quantities.
- Handle invoice-related inquiries and discrepancies.

5. Payment Processing (if needed):

- Monitor and track customer payments.
- Coordinate with the finance department to ensure timely and accurate payment processing.
- Address payment-related inquiries and issues.

6. Timesheet Management (if needed):

- Remind technical staff to submit accurate and timely timesheets for each project.
- Ensure timesheets are completed in accordance with company policies and client requirements.

7. Customer Communication:

- Communicate with customers to provide information about products, services, and order status.
- Respond to customer inquiries and resolve issues promptly and professionally.
- Send out communication regarding invoices, payment reminders, and other relevant updates.

8. Problem Resolution:

- Identify and address customer concerns, working collaboratively with other departments as needed.
- Investigate and resolve billing discrepancies or disputes.
- Ensure a high level of customer satisfaction through effective problem resolution.

9. Compliance and Documentation:

- Ensure compliance with company policies and procedures in customer interactions.
- Maintain accurate and organized records of customer communications, transactions, and invoices.

**Education**
- High School Diploma/GED in Business Administration Finance Management
- Bachelor’s Degree in Other

**Qualifications**
- While not always mandatory, any previous experience in business support, customer service or a related field can be an advantage. This could include internships, part-time roles, or volunteer experience.
- Familiarity with the RINA services is beneficial. The advisors should be willing to learn about the offerings to effectively assist commercial teams, operations and customers.
- Basic computer skills are often necessary, including the ability to use customer relationship management (CRM) systems, input data accurately, and utilize other relevant software tools.
- Fluency in English, Croatian and Italian languages is mandatory

**Competencies**
- CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
- EARN TRUST - Take everyone's opinion into account and remain open to diversity
- PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
- MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
- PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
- BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
- MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
- ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
- THINK FORWARD - Capitalise on experiences and translate them into action plans for the future
- With over 5,600 employees and 200 offices in 70 countries worldwide, RINA is a multinational player which provides certification, marine classification, product testing, site supervision and vendor inspection, training and engineering consultancy services across a wide range of sectors. Our business model covers the full process of project development, from concept to completion. The aim is to guarantee a project’s technical, environmental and safety - and sometimes also economic and financial - sustaina