Technical/program Architect- Categorie Protette

**Job Category **:Customer Success Group

**Job Details**:
**CATEGORIE PROTETTE - Art. 1 (disabili) & 18 (Categorie protette) Legge 68/99**

**Salesforce CSG (Customer Success Group) **are a team of trusted advisers, partners, and experts crucial to the success of our customers. We help customers unleash the full power of Salesforce, find and implement technical solutions, and provide guidance on how to build new products for our clients’ needs. Our EMEA team is growing and we are looking for architects to join us across multiple countries.

**Technical/Program Architect, part of our EMEA Advisory Business**

**YOUR IMPACT: Responsibilities**
- They advise and mentor diverse teams, which include customer and partner resources in technical and functional delivery aspects at a program level, using influence and adaptive communication strategies in scenarios where Senior Architect does not have direct authority over all resources.
- They contribute to a program vision while advising and articulating program/project strategies on enabling technologies
- They troubleshoot key customer implementation issues and demonstrate ability to drive to successful resolution. Lead the evaluation of business and technical requirements from a senior level
- They review and correcting project/program direction, approach and key artifacts to keep programs on track and solutions extendable and maintainable going forward
- They identify and pro-actively manage risk areas, taking care of the risks until they are completely addressed
- They manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
- They build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement

**Experience/Skills Required**:

- Extensive enterprise consulting experience, including implementation experience with one or more common enterprise software solutions, specifically Customer Relationship Management or Salesforce (if in Salesforce you will have credentials such as certifications), filling positions of increasing responsibility and management of more junior technical resources
- Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- Experience as a Senior Architect and/or Chief Technology Officer in a mid to large sized organisation with demonstrated leadership driving an organisational transformation in a matrixed organization
- Experience with key areas of enterprise architecture, including integration technologies, single sign on, and master data management
- Ability to work independently and be a self-starter. Proven results leading and overseeing customer and/or partner success stories in the following domains: front
- and back-end solution architecture, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs.
- Proven ability to analyse, design, and optimise business processes via technology and integration

**Also**
- Please note our Customer Success Group business is a consulting organisation largely working onsite with our customers. Depending on your location, business needs and customer expectations, the need for travel can vary substantially
- We can in certain circumstances consider applicants without local language skills, but is our strong preference to hire employees speaking business level local language(s) and English

*LI-Y

**Accommodations**:
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