Guest Experience Billing Specialist

This role is fully remote within the Philippines, we set a location because some job boards require it._

**The Role**:

- We are looking for a highly motivated individual to join our Guest Experience team and primarily assist our guests in planning and reserving their stay with Kasa. As a Guest Experience Reservations Specialist, you will build a personal connection with our guests by communicating directly with them every day and have a high level of responsibility. Even though this is a remote role, we want to build a Hospitality Team that is communicative and inclusive, and empower our team to do all they can to help guests feel at home. In short, you'll confront the following challenge: _how can I_ _create a fantastic, memorable experience for all_ _Kasa guests?_
- In this role, you will report to a Guest Experience Manager and work closely with other GX Reservations Specialists, the Director of Guest Experience, and teammates from other departments. It takes a special person to help travelers feel at home in a new area.

**About the Team**:

- This role is in our Guest Experience department. We have team members located all over the US and the world. Our team is full of people with diverse backgrounds and we work hard to maintain a positive environment within the department. Everyone joined Kasa because they are passionate about travel and hospitality and they stay because of our great culture.

**Day in the life of a Kasa GX Reservations Specialist**:

- As a GX Reservations Specialist, you will guide guests through the reservation and extension process and become an expert on all things Kasa to help answer unit-specific questions. This position is focused on converting inquiries into bookings by answering all potential guest's questions and by following up consistently on all inquiries. You will also manage unit assignments, schedule housekeeping, and manage VIP bookings.

**Experience**:

- You have 2+ years of service industry experience
- You pride yourself on your oral and written communication as well as your organizational skills
- You're reliable, consistently on time, and follow through on what you promise
- You're proactive by nature and can act decisively when needed, especially in a pinch
- You're lighthearted and can handle guest issues with a calm and positive demeanor
- You're compassionate and love working with our guests, no matter who they are
- You enjoy technology and you're eager to learn new systems and platforms
- You're a team player who is committed to uplifting your coworkers and the company when you can
- You're flexible in your schedule and can help fill gaps on a team calendar when needed
- You must be available to work evenings and weekends

**Plus if...**:

- You've worked in the hospitality industry at some point in your career
- You have experience in hospitality reservations or group sales
- You have worked in a call center and/or an organization where phone calls were an essential part of the customer service experience
- You have experience in a small company or start-up environment

**In one year, you will succeed at Kasa by having**:

- Been the friendly and proactive point of connection that works hard to create a positive, lasting impression of Kasa so guests come back to stay with us again and again.
- Been held accountable for efficiently and quickly handling guest inquiries, resolving in-the-moment issues to completion, and coordinated with operations to ensure our units are always ready for guests.
- Become an expert in all booking platforms and processes around confirming reservations.
- Taken initiative to find ways to improve our guests' satisfaction.

**Benefits**:

- **Remote Work**: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere
- ✈ **Kasa Travel Credit**: We love to travel Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
- **Competitive Salary**: We offer total compensation at or above market rates plus additional earning opportunities based on the position
- **Other Perks**: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more

Kasa is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need.

**Who We Are**:
Kasa is a Real Estate Technology company that is building a global accommodations brand unlike any other. We partner with owners of multifamily, single-family, and boutique hospitality properties, transforming underutilized real estate into stylishly furnished, professionally managed units that cater to business and leisure travelers alike. We took the best