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Customer Service Specialist
2 settimane fa
We are currently seeking for an enthusiastic Customer Service Specialist to start and build a fulfilling career within our dynamic Customer Support function. We are always looking for those people interested in the latest technologies and work with them to make an impact that matters. At CCH Tagetik you will offer solutions for our customers’ challenges, while subsequently working on your own career and personal growth ambitions. You will learn and develop a mix of advisory and technology skills that will help you define effective strategies and put them into action. Collaboration will sit at the heart of everything you do, as you work closely with both colleagues and clients.
Goals and Objectives for this role:
- Support to provide excellent customer service to internal and external clients- Understand how to respond to inquiries and follow ups through the use of our systems- Learn to organize your workflow to meet customers’ time frames and demands- Learn how to navigate between multiple IT systems quickly and accurately- Learn to adhere to team quality standards for preparing client forms and submitting documents- Assist with special projects as needed- Learn to maintain and grow existing customer businesses by providing outstanding service- Learn to find your own innovative solutions to challenges faced by some of the world’s leading companies.-
- Interacts with the customers (via Support Portal, mail, phone) about the issues and monitors the resolution process providing frequent feedback about the status of each incident.- Supports coworkers and promotes a positive work environment.- Help to anticipates unpleasant situations and does quickly escalate critical issues.
Job qualification:- Communications skills in French (at least B2).- Ability to effectively contribute to clients’ maximizing the potential of analytics and information to support their business objectives.- Positive attitude and excited working within teams of diversified skills.- Good knowledge of MS Office.- Good interpersonal and communications skills in English.- Fast-learner, resourceful, with good problem-solving skills.- Detail-oriented, creative, and result driven, with strong operational mindset.- Decisive, with a “get it done” and “deliver results” mentality.- Must possess good organizational and planning abilities including incident management skill.- Ability to work both independently and as part of a team.- Ability to juggle multiple tasks and adapt quickly to new situations.- Strong work ethic, intellectual curiosity and commitment to continuous improvement.
We Offer:
- Friendly and highly professional teams- Career and professional growth- Regular performance reviews- Low hierarchy and open communication
