Workplace End-point Manager

The Workplace End-Point Manager is accountable and responsible for:

- Running and continuous improving all the Workplace End-Point Management services in respect of i) Group Policies, ii) contracted SLAs Vs GOSP served Legal Entities and iii) internal OLA vs other GOSP divisions; the responsibility and the accountability include all Countries and services in scope of the Target Operating Model including:

- End User IT Workplace Hardware Management;
- SW Images first installation, SW Distribution & Patching (SCCM, INTUNE, AUTOPILOT);
- OS Management (WINDOWS/ MAC);
- Mobile Device Management (MDM, MAM, BYOD);
- Printing Managed Service;
- Virtual Desktop & Applications deployment (CITRIX, AVD, WINDOWS365);
- End-point monitoring and analytics;
- Workplace Asset Management (CMDB);
- Device Warehousing and logistic.
- Maintaining and constantly reviewing the Group Workplace End-Point Management Services Catalogue and Standards to guarantee that they are: i) fulfilling company needs, ii) aligned with best-of-breed technologies and market standards, iii) applied with limited and justified exceptions throughout all GOSP served legal entities, iv) maximizing the reduction of GHG emission towards the achievement of the Group Sustainability Targets.
- Designing, Deploying, Running and Continuous improvement of the Workplace Target Operating Model and extend it to all Countries serviced by GOSP to implement standardization and exploit efficiency through economies of scale and scope.

Main tasks for Workplace End-Point Manager are:

- Plan, organize, engage the Workplace End-User central but geographically distributed team to deliver Department responsibilities and targets;
- Collaborate with the GOSP Workplace User Help-Desk Team to deliver and continuously improve Workplace proximity services and with other GOSP Workplace Departments and Units for what End-Point management services are concerned;
- Collaborate with GOSP Security to implement Security Operations requirements to all Workplace End-Points;
- Collaborate with Group Procurement to plan and manage existing Workplace contracts renewal and to prepare and run tenders including Workplace services and Workplace End-Point buying/leasing/management as-a-service;
- Collaborate with GOSP Infrastructure Operations to define and continuously improve availability, reliability and features of Infrastructure Capabilities enabling Workplace Services delivery (e.g. Network, X86);
- Collaborate with GOSP CTOs and BRMs to estimate efforts for Customer Demands with Workplace End-Point Management activities;
- Produce and report weekly/monthly/quarterly Workplace End-Users analytics, KPIs and Services Technical Measures to monitor services consumption, SLA/OLAs and to identify opportunity of service optimization;
- Contribute to the implementation of Operational Excellence (OpEx) programs for what Workplace initiatives are concerned;
- Cascade periodically to Workplace teams Group Strategy and GOSP Strategy updates;
- Support Workplace Teams to enable “Decarbonization” and “Diversity Equity and Inclusion” (DEI) programs.

**Requirements**:

- Transformation and change management skills applied in Target Operating Model in IT and Operations are required;
- Strong balance between hard and soft skills is required;
- Proven structured communication and problem-solving skills are mandatory;
- The ability to work under pressure and handle stress.

**Skills**:

- Problem-solving and analytical skillset;
- Structured Communication skills and ability to manage a wide array of different stakeholders;
- Strong operational focus, ability to drive topics and deliver results;
- Proven Vendor Management skills in multi-country contracts;
- Fluent English, another European and/or other language is a plus;
- A bachelor's / University degree in Business, Computing, Engineering, or related field.

Notes:

- Based in Milan Headquarters;
- Available for frequent working travel in Generali Group Legal Entities (mainly in Europe).