PMO Specialist

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Employee Contract type:
Permanent Regular

Job Description:
Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Title: PMO Specialist

Country: Italy

Located in:Milan

Department:IT

Role Purpose:

- The PMO Specialist is responsible to analyze the business part of the organization and is responsible for the business model and its integration with the existing and/or needed technology;
- Provides the guidance to improving the processes, services, flows and technology (systems, software etc.) having all these documented and properly assessed and analyzed;
- Acts as a connection/liaison between business problems, opportunities identified by product/project managers and technology solutions related to business systems, as a liaison between business, technical developers, and testers.

Business Responsibilities:

- To facilitate process development and improvement through also drafting supporting documents;
- To serve as a liaison between business and IT so that business priorities are incorporated, requirements are analyzed, and projects are managed within defined deadlines and standards.

People Management Responsibilities: N/A

Administrative and Operational Responsibilities:

- To assist with the business cases and assess requests’ feasibility;
- Eliciting requirements and requirements analysis;
- To translate stakeholder needs (business requirements) into clear, comprehensive and concise specifications and maintain them through all phases of SDLC;
- Requirements and documentation management; projects prioritization;
- To contribute actively to project plans; prioritize, plan and monitor through all life cycle;
- To conduct review sessions to gain approval of requirements and manage changes and change requests;
- To present/support/propose projects in the Board; communicate design to all stakeholders;
- To manage a project’s scope, acceptance, installation, and deployment;
- To drive the design and review of test cases;
- To write, to update, to organize and to manage procedures;
- To provide references for users by writing and maintaining user documentation; provide help desk support; train users;
- To lead cross-functional business process re-engineering teams;
- To partner with business units to negotiate and to prioritize work items over the lifetime of IT projects, according to the company’s strategy;
- To share with the business an in-depth knowledge in emerging technologies and software delivery; support business to follow new technologies, propose new products and/or developments.
- To analyze the functional needs, user experience, translate the requirements into technical specifications (e.g. API description)
- To documents the change requests and provide support for the project related assets, according to the IT structure& role definitions.
- To documents the solutions functional and/or technical, as well as the various integrations across systems as well as external local partner.

INTERNAL & EXTERNAL COLLABORATIONS:

- To ensure effective collaboration and clear communication with all teams involved in project planning, implementation and testing;
- To maintain effective relationship with third party suppliers;
- To ensure mentoring and supervision to new beginners, when requested.

QA Responsibilities:
To adhere to the relevant quality procedures.

Cyber Security & Data Protection Responsibilities:

- To ensure handling of any company information, documentation and data accessed during the performance of the task