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Operations Specialist
2 settimane fa
PharmaPrime is a company leader in the development and management of **innovative projects, integrated solutions, and services to support chronic patients and their families**.PharmaPrime is partnered with the most important **pharmaceutical companies** developing **Patient Support Programs **to improve patient adherence to therapy.
We put our **heart, soul, and skills** into making a difference for people. Working together to push the boundaries, we blend the best of our talents to unlock innovation.
Will you join us in our pioneering adventure?
As an **Operations Specialist** you will contribute by:
- Providing customer centered care and facilitating customer access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills;
- Managing all pharmacies’ and customers’ requests through telephone, mail, chat;
- Processing the customers’ orders quick and professional by coordinating all players and actors involved;
- Building relationship with customers and maximizing up selling and cross selling opportunities;
- Proactively take possible actions to maintain a long term relationship with customers;
- Supporting and monitoring logistics, forecasting likely levels of demand for services;
- Preparing reports for the management team;
- Building, monitoring and tracking implementation of KPIs; measuring value and impact;
- Following standards and maintaining quality results;
- Being the contact person for ad hoc projects where required by company needs;
- Delivering WOW experience for every customer and monitor their satisfaction.
**Requirements**:
- You have 1 years of experience in Customer Service or Operations;
- You are fluent in Italian and English (Level B2); in addition, a good knowledge of Spanish is appreciated;
- You are a dynamic person with strong value commitment and a team player with excellent communication skills, sales ability and negotiating skills;
- You have the capacity to identify and analyze problems, and make proposals for appropriate improvements to translate customer needs into effective and effortless solutions;
- You are a problem solver and you can perform at a high level even under strenuous circumstances;
- You are organized, flexible and able to act independently and to take initiative;
- You are interested in working in a fast-paced and rapidly-changing environment;
- You have IT skills and you are able to use technological devices.
**Benefits**
**Why you should apply**
- Young, dynamic, international and fast-growing IT startup;
- Career development opportunity;
- Talented and collaborative team;
- Unlimited coffee and fruit;
- Modern office in Rome close to the underground of Garbatella (B line)
