Service Technician, Italy

2 settimane fa

Rozzano, Italia MSA Safety A tempo pieno

Overview: Perform maintenance and start-up interventions at Customers’ locations, mainly in FGFD products, and on SCBAs test benches (Smartcheck), mainly in Northern Italy. **Responsibilities**: **Maintenance (preventative - corrective)** - Responsible for a certain amount of maintenance contracts or “on demand” Service jobs in his geographical area. - Fulfills the orders (preventive maintenance) at Customers’ sites: plans the visits with the Customers, orders spares, prepares documentation and tooling, makes safety risk analysis, maintains and issues complete, honest and undebatable reports in a timely manner. - Goes to Customers on emergency calls for corrective maintenance. - Product Groups served: PG07/14 (FGFD), PG01 (SCBAs test benches) and all other PGs according to the market / to MSA strategy. - Responsible for own car stock. - e.g. order parts. - Supports calculation of contracts quotes by estimating required hours, parts and kilometer. **Start up and commissioning of ETO projects**: - Once delivered and installed by the Customer or our subcontractor, the technician checks the installation / system, powers it and make all relevant actions to make the system meet the order’s requirements. - Performs the Site Acceptance Test with the Customer, gets the Customer’s approval. - Provides training to Customers (e.g. Fire Brigades, Channel Partners, Industrial users) - Prepares the session (helps for quoting specific demands, prepares materials, etc) - Provides training - Works with admin for follow up actions (invoice, training certificates, certification follow up etc) **Warranty and sales support** - Fixes warranty and Quality issues at Customer’s locations. Supports Sales in appointments, technical assistance etc - Co-operation with other departments / administration: Fills out Product Concern Form according to Quality requirements **Misc.** - Project Work and daily business - Cooperation in projects to improve service processes. Qualifications: **Experience (required)**: - 2 years in a technical position in an industrial environment - Self-motivation & focus - Customer oriented **Experience (preferred)**: - 5 years as a field Service engineer - Instruments/measuring/detection, electromechanics, pneumatics - MS Office >> Word and Excel advanced **Education (required)**: - Technical degree (5 years secondary school) - English **Education (preferred)**: - Technician or BSC, graduated, - Electrical or electronic or mechanical - e.g. mechatronic or electronical engineer Travel: 90% at Customers / 10% home office/others. Estimated driving time 30%.

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