Deputy General Manager

**Position Summary with Job Responsibilities**:
Purpose of the position
This position is responsible for Maintaining & Improving outgoing Quality levels of plant Products by effective Inspection of Products at Quality Gates and Maintaining In process Quality in order to ensure quality of the product meet engineering specification (TCF2) w.r.t production plan within Standard Quality Procedures set by Quality Standards and Head Plant Quality.

Dimensions of the position
In charge of the Quality Operations activity of allotted shops like TCF, Paint, BIW, Powertrain

Personal Profile
Education B.E./B.Tech/ (MBA/ PGDM Preferred)
Skills/ Competencies 1. Driving Execution
2. Customer Centricity
3. Leading Change
4. Operations Management
5. Business and financial acumen
6. Problem solving orientation.
7. Risk management
Relevant Experience : 10 to 15 years

Key Responsibilities:

- S.N. Key Responsibility & Key Tasks Measures
- 1 In Process and Outgoing Quality Management- Monitor Organizational Quality targets such as Reduction in Process Warranty, PDI (both Tata as well as Dealer), Next customer (RJV & Sanand) CPA, Craftsmanship and DIFTR/ NTWG issues, review action plans and direct teams to achieve targets.
- Drive Issue Resolution of Customer/ Next Shop/ operations/ key quality matrices by problem solving methodology
- Rejection analysis of in-house & supplier parts at incoming, rejection booking in SAP
- QRM/JOC action plan (Monthly) - DPV/PPH at Tata PDI- DPV/ PPH at Dealer PDI
- ZDD score
- DRR / DIFTR / NTWG
- CPA Audit score
- D30, D90 with no 200 and 50-pointers at the time of despatch
- Daily Customer complaints tracker
- Rejection as per target
- Customer issue arise due to New ECN

**Education**:

- B.Tech/M.Tech (Mechanical)- BE( Electrical/Electronics)**Work Experience**:

- 2 Quality Systems and Standards Management- Plan and ensure 100% compliance to all policies, process requirements and quality related regulatory requirements by equipping the team members with adequate resources.
- Review performance of QMS in line with IAFT 16949 and suggest management action plans to improve performance.
- Monitor Implementation of quality related ECM through ECM Processes - 1-5-25 try out monitoring.
- Monitor Process Capability & control Critical to Quality processes
- Drive 100% compliance to all regulatory, Policy, Process requirements, by equipping the team members with adequate resources
- QMS Audit compliance
- IATF,WCQ,TQM,TBEM implementation & its sustenance
- Compliance to various certifications
- CTQ/CTE monitoring
- Layered Audit/ 4M Audits
- 3 Early Involvement in New Projects- Identify Shop level Quality Targets for the new products.
- Review BITS resolution and Process Failure resolutions through PFMEA, Process Planning, HLTO and Product ionisation of new product along with FMQ team as part of LQOS
- Participation in 3P/Kaizen/Process walk audit/ station readiness etc.
- Earlier model issues, taking care in New Projects through design and process improvements - BITS/MINT issue closure- CFT participation in 3P
- % adherence to LQOS deliverables
- 4 Quality Budget Management:
- Propose process capability related and product quality related budget requirements related to plant function
- Identification of new technology/ machines with respect to benchmark process.
- % Adherence to Quality Budget
- Implementation through TS
- 5 People Management:
- Manpower planning for the shop as per production plan.
- Identify training needs and monitor development plans

(Problem solving techniques through TQC, Six Sigma, Small IPTV projects etc)- Manpower planning
- Monthly review
- Develop and execute training plan
- Number of projects completed.

**Tata Motors Leadership Competencies**:

- Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations- Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel- Driving Execution - Translating strategy into action and execution- Leading by Example - Encouraging and following ethical standards- Leading Change - Recognizing the need for change, initiating and adapting to change- Motivating Self and Others - Inspiring teams and individuals