Content Reviewer Analyst

3 ore fa

Roma, Italia MAGYORS DIGITAL, LDA A tempo pieno

**Role Details**
- Review, classify and/or remove content according to client guidelines, using specific tools and channels;
- Understand and remain updated on changing client policies and guidelines;
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team;
- Serve as an advocate for the user community;
- Participate in process improvement initiatives that improve quality and efficiency of work;
- Participate in continuous training programs and workgroup discussions for optimal development in the role;
- Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
- *ICEG, France, Belgium, Luxembourg, Austria, and Germany: Promotions will be handled in accordance with local labor laws and works council agreements, where applicable)._

**Priority Skill**

Content Moderation

**Job Qualifications**

**Basic Qualifications/Skills Needed**:

- Italian level C1 or above
- English level B2 or above
- Strong coping, emotional resilience, and stress-management skills
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
- Strong attention to detail
- Comfort synthesizing and analyzing information from multiple streams
- Strong critical thinking and decision-making skills
- Deep familiarity and passion for the internet, internet platforms, and internet culture
- High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
- Ability to work well individually and as part of a team
- Ability to work differing rotations/shifts and non-standard work hours
- Flexibility in meeting changing business needs in a fast-paced environment
- Commitment to quality, efficiency, and effectiveness
- Previous business process outsourcing, customer service, or content moderation experience is a plus
- Valid Work Permit;
- Completed Compulsory Education (Minimum required);
- Having over 18 years of age;
- Availability to work in rotative shifts, on weekends and holidays.

**What we offer**:

- Integration in a solid and prestigious multinational company, leader in its sector;
- Possibility of joining a dynamic team with a high potential, contractual conditions matching your proven experience and career development opportunities.

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