Store Manager

**Location**:
Via Della Spiga

Address:
Milan, Milano 20121 Italy

Job Title:
Store Manager (Milan)

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview:
The Store Manager oversees the entire operation and drives the success of their Canada Goose store. You embody Canadian Warmth, - demonstrating expertise in every recommendation and conveying warmth in each interaction, setting the tone for your team. With an entrepreneurial spirit, you manage your store as a business owner, leading your team and ensuring that efforts align, with strategic initiatives. You are committed to fostering an inclusive and diverse team environment focused on continual learning and open to new ideas. As a fearless leader, you navigate ambiguity with ease, always striving to enhance the guest experience and exceed expectations. You are dedicated to driving store performance across all areas - Financial Performance, Customer Journey, Talent Development and Engagement, and Operational Excellence. You are a steward of Canada Goose’s values and culture.

**What You'll Do**:

- Achieve or exceed performance objectives and sales targets, including both top-and bottom-line results, as well as the key performance indicators (KPIs) of Sales Density (Sales per square foot or metre) and Comparative Revenue Growth (LFL).
- Continuously analyze KPI’s and leverage insights to create and execute action plans that drive performance.
- Leverage strategic partnerships to ensure the store has adequate resources to achieve and exceed performance goals (e.g., inventory, labour).
- Lead a culture of clienteling, ensuring Brand Ambassadors foster consistent, elevated engagement with top guests.
- Represent Canada Goose in the market by developing the client base through community involvement, partnerships with local high-profile businesses, and social and seasonal events.
- Ensure the execution and maintenance of exceptional visual merchandising is reflective of a luxury lifestyle brand.
- Resolve guest issues through a customer-centric lens by investigating opportunities and developing solutions.
- Create a culture of talent development by prioritizing ongoing education and training for the entire store team.
- Foster an inclusive and diverse working environment.
- Lead, execute, and follow up on all corporate initiatives and strategies.
- Actively coach and develop direct reports to improve performance, foster growth, and create future leaders; empower Assistant Store Managers (ASMs) to step into the Store Manager (SM) role when needed.
- Continuously coach selling behaviours that drive team performance and enhance the guest journey.
- Maintain an open-door environment that encourages feedback and discourse.
- Consistently identify, attract, recruit, develop, and retain talent.
- Execute schedules that prioritize the guest journey, maximize productivity, and manage labour spend.
- Lead and coach to all Canada Goose operational standards with excellence. (e.g., stockroom standards, cleanliness standards, opening and closing procedures).
- Discipline management of all store-controlled spending - supplies, packaging, labour budgets.
- Lead, coach, and ensure consistent use of strategic tools - inventory management, communications platform, automated scheduling tool, payroll management, mobile devices, queueing tool, etc.
- Analyze and proactively react to inventory planning and maintain proper inventory metrics such as stock-checks, turnover, and flow.
- Ensure overall accuracy and efficiency in inventory and cash management, measured by relative shrink results.
- Comply with all Loss Prevention procedures, including weekly cycle counts, yearly inventory physical count, and incident reporting.
- Ensure all incoming and outbound merchandise requests and shipments are processed in a timely manner.

**Let's Talk About You**:

- Minimum 5 years of leadership experience in a related industry.
- Experience working with luxury lifestyle brands in a high-volume traffic location
- Experience in maintaining operational excellence in retail stores (payroll, shrink management, inventory management, etc.).
- Proven leadership qualities in developing and mentoring retail leaders.
- Store profit and loss (P&L), payroll and expense m