Reactive Sales Coordinator

2 settimane fa

Roma, Italia Russotti Gestioni Hotels S.p.A. A tempo pieno

Job Title**:Reactive Sales Coordinator**

Report to**:MICE Manager**

**Job Summary**

Russotti Gestioni Hotels S.p.a. is looking for an enthusiastic
**Reactive Sales Coordinator** to join our team

**Key Result Areas and Responsibilities**:

- Fully responsible to respond to telephone inquiries/requests for group business and corporate meetings in a timely manner. Defines meeting specifics.
- Responsible for converting Options and Tentatives to Definites by anticipating the customers needs and ensuring we have exhausted all measures for securing the booking.
- Responsible for complete handover of group file to Event and ensuring that Event has followed up with the client within 24 hours of turnover.
- Suggests positive alternatives and ensures that business booked is within hotel parameters.
- Process all correspondence with in acceptable time limit (within 3-6 hours).
- Timely customer follow-up on all pending/option and tentative business to convert to definite.
- Maintains account files.
- Provides contracts, BEO’s and other related booking tools. Prepares all sales documentation accurately.
- Works closely with pro-active Account Managers and Event Manager to facilitate customer bookings.
- Is involved with customer site inspections that have group business in Opt or Ten mode.
- Maintain file records, call and activity reports in Opera
- Participates in training sessions established by Marriott International when applicable
- When necessary, assists in organization of special events with Sales and Marketing department
- Assists in other areas as directed by the Director of Sales & Marketing.
- It is required to be an organizational learner whereby the work is well organized, maintained, and available and easy to locate by everyone.
- Always communicate openly.

**Skill & Knowledge**
- Strong verbal sales skills
- Utilize selling skills to book all aspects of meeting in one phone call
- Understanding of meeting room set-ups; audio-visual and other support services
- Knowledge/appreciation of MHRS brand culture, philosophies and initiatives
- Excellent verbal and written skills
- Maximize revenue by up-selling packages and creative food and beverage options
- Adheres to follow need time strategy as developed by revenue management
- Understanding and attainment of team and individual goals
- Software knowledge (Microsoft Office )
- Systems knowledge (Fidelio OPERA)

Please note that no accommodation will be provided for this position

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